Job description

3 months contract with local authority

This role is crucial for planning and scheduling appointments and programmed works within the division to optimize productivity. The position requires ensuring that qualified operatives are efficiently allocated, maintaining high standards of customer service, and adapting to a dynamic environment. The role involves coordinating complex repairs, managing customer feedback, and ensuring compliance with health and safety regulations. The successful candidate will proactively manage resources, monitor performance, and liaise with various agencies to deliver exceptional service.

Responsibilities:

Plan and schedule appointments to maximize productivity and allocate qualified operatives efficiently.
Coordinate and reschedule appointments under tight deadlines, ensuring excellent customer relations.
Adapt to coordinate complex repairs using trade knowledge to schedule interdependent appointments.
Monitor and take real-time action to prevent service failures, rearranging appointments as needed.
Manage customer feedback and initiate remedial actions for service delivery issues.
Ensure emergency and priority works comply with health and safety and legislative requirements.
Proactively manage resources to ensure appointments are kept and maximize first-visit completions.
Organize repair projects and schedule resources to support initiatives.
Actively manage operative time and monitor output during service periods.
Monitor and report on performance metrics such as missed appointments and customer satisfaction.
Raise repairs to specialist contractors when in-house capacity is insufficient, ensuring effective communication.
Maintain comprehensive knowledge of relevant legislation, procedures, and best practices.
Liaise with internal and external agencies to ensure high service standards.
Support management of new starters and lead inductions.
Maintain staffing, training, financial, and operational records both manually and digitally.

Requirements

Requirements:

Strong organizational and scheduling skills.
Excellent customer service and relationship management abilities.
Ability to work under tight deadlines in a dynamic environment.
High level of trade knowledge for diagnosing and scheduling repairs.
Experience in managing customer feedback and service delivery improvements.
Knowledge of health and safety regulations and legislative requirements.
Proactive resource management skills.
Ability to monitor and report on performance metrics.
Familiarity with relevant legislation, procedures, and best practices.
Strong communication skills for liaising with various agencies.
Experience in managing and supporting new staff members.
Proficiency in maintaining operational records and information systems.

Operational Repairs Planner

Operational Repairs Planner

Job description

3 months contract with local authority

Responsibilities:

Requirements

Hoang Nguyen