3 months contract with local authority

Responsibilities

• Represent the Council in legal proceedings related to housing management.
  
• Conduct final reviews on tenancies at risk of eviction and recommend next steps.
  
• Supervise Housing Officers (Independent Living) in delivering housing management services.
  
• Provide advice and information to tenants and the public through various communication methods, emphasizing customer care.
  
• Collaborate with housing teams and other Council officers to support housing services and resolve issues.
  
• Work with internal and external organizations to sustain tenancies through a multi-agency approach.
  
• Monitor and coordinate the use of noise recording equipment.
  
• Support Housing Officers in processing housing management requests in line with legislation.
  
• Investigate and act on breaches of tenancy conditions, including court actions.
  
• Manage high-risk complaints of anti-social behavior and neighbor disputes, ensuring compliance with legislation.
  
• Prepare evidence packages for legal actions in neighbor nuisance and anti-social behavior cases.
  
• Promote tenant participation and equal opportunities within the service.
  
• Develop and maintain community agreements with residents and agencies.
  
• Organize case conferences with relevant agencies to achieve positive outcomes for tenants.
  
• Ensure accurate recording of work on housing management systems and prepare reports for the Housing Services Team Leader.
  
• Maintain monitoring records and prepare statistical reports for service improvement recommendations.
  

• Experience in housing management and legal proceedings related to tenancy enforcement.
  
• Strong supervisory and leadership skills.
  
• Excellent communication and customer service abilities.
  
• Ability to work collaboratively with internal teams and external agencies.
  
• Knowledge of current housing legislation and policies.
  
• Experience in managing anti-social behavior and neighbor disputes.
  
• Proficiency in preparing legal evidence and reports.
  
• Commitment to promoting tenant participation and equal opportunities.
  
• Ability to work independently under the direction of the Housing Services Team Leader.
  
• Awareness of health and safety legislation and procedures.