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Hoang Nguyen
Recruitment Consultant
I joined CRA Group in 2022, where I am responsible for company's recruitment efforts. As CRA Group continues to experience rapid growth, I am excited to play a key role in ensuring our recruitment strategy aligns with the evolving needs of the business. Alongside my team, I am committed to supporting the company's impressive growth journey and contributing to its continued success.
Specialising in
Project Manager - Construction Management
6 months contract with local authority Key Responsibilities: Project Management: Manage and lead all allocated building works and aspects of projects under the direction of the Senior Building Surveyor. Plan, review, and develop projects to fully meet the annual requirements of the Council’s corporate repairs, allotted projects, and capital programmes. Surveyor Management: Ensure the allocated building surveyor delivers the full range of duties on allocated works appropriate to the scope of work undertaken. Oversee major new build and/or refurbishment projects, planned maintenance, and other revenue and capital-funded projects. Work Programmes: Manage work programmes including stakeholder consultation, brief agreement, preparation and presentation of feasibilities and option appraisals. Scheme design, preparation of accurate budget estimates, and spend profile projections. Requirements: Education: Higher National Diploma in Building Studies or equivalent formal qualification. Experience: Extensive experience in direct management of surveyors delivering works to a commercial property portfolio. Significant experience as a Chartered Construction Manager or Chartered Building Engineer working directly on commercial properties. Experience working within a large Corporate/Civil Service/Local Government office environment, creating complete project tender packs and managing projects from feasibility/design through to completion.
Full time
Estate Surveyor
6 months contract with local authority Job Purpose: Oversee and implement the Council’s Estates Management Strategy. Role: Experience: Previous experience in Estate Management, preferably within a local authority. Programme Implementation: Implement the Council’s Estate Management programme. Valuations and Analysis: Source Red Book valuations and undertake other analysis to support Estate Management. Reporting: Prepare property reports and presentations for internal stakeholders, including briefing reports, Executive and Key decision reports, to support Council decision-making. Asset Enhancement: Advise on the enhancement of assets prior to disposal, including planning applications, marriage value, refurbishment, etc., in liaison with external consultants where appropriate. Leasehold Management: Manage and negotiate around the Council’s income-producing commercial assets. Regearing and Letting Strategies: Implement regearing and letting strategies to maximize Council income and value. Due Diligence: Coordinate due diligence, negotiate favorable terms, and manage legal processes. Negotiation: Lead negotiations with landowners, developers, and other stakeholders to secure optimal terms. Market Research: Conduct comprehensive market research and property appraisals to analyze market trends, identify opportunities, and provide accurate valuations. Internal Valuations: Carry out informal internal valuations and analysis as required. Asset Register Maintenance: Assist with the maintenance of the Council’s Asset Register and coordinate the revaluation of all Council property. Stakeholder Relationships: Build and maintain positive relationships with a wide range of stakeholders, including agents, landowners, developers, solicitors, and internal departments. Legislation and Regulations: Thorough understanding of relevant property legislation, regulations, and procurement procedures. Tenant Management: Work with tenants across a diverse portfolio that consists of different tenures. Letting Strategies: Undertake letting strategies to maximize income or increase value for asset sales. Rent and Service Charges: Produce strategies to reduce and recover overdue rent and service charges. Compliance Certificates: Ensure that tenants have the correct statutory and regulatory compliance certificates. Insurance Cover: Ensure that each building has the correct insurance cover and that book values and reinstatement costs are correct. Dilapidations Surveys: Undertake dilapidations surveys and work with tenants to recover monies. Professional: Membership with the Royal Institution of Chartered Surveyors (RICS) or similar professional body. Operational: Work Environment: Hybrid working with a mix of office and remote work. Minimum 3 days per week in the office.
Full time
Telecare Officer
6 months contract with local authorities Job Purpose: Undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough. Support the Greenwich Telecare service, a 24-hour emergency service for elderly and vulnerable people, helping them maximize their independence with the use of assistive technology in their own homes. Collaborate with another borough to provide their Response Service. Key Responsibilities: Resident Support: Visit residents and provide assistance to help them off the floor. Provide first aid to the most vulnerable people in the borough. Shift Work: Work 12-hour shift patterns (4 on 4 off), including nights, weekends, and bank holidays to support the service when needed. Requirements: Customer Service and Interpersonal Skills: Excellent customer service and interpersonal skills. Ability to deal with customers who are distressed, stressed, or vulnerable over the phone and in person. Telecare Service Knowledge: Good understanding of the Telecare service. Enthusiastic and committed to delivering a professional and high-quality service. Communication and Resilience: Excellent communication skills. Ability to work under pressure and on own initiative. Resilient and calm in emergencies. Additional Requirements: Full UK Driving Licence. Enhanced DBS Check.
Full time
Business Support Assistant
3 months contract with local authority Main Purpose: Provide seamless local service delivery through a customer-focused, personalized service of high quality and efficiency that meets the needs of managers and service users. Summary of Responsibilities and Duties: Customer Enquiries: Answer all enquiries in a timely, courteous, and professional manner, using Council IS systems as appropriate. Actively listen to callers to assess and clarify their needs. Provide customers with the most up-to-date information. Communication: Handle inbound and outbound phone calls, emails, internet, in-person, letter, and fax enquiries. Transaction Processing: Accurately and swiftly process transactions, including debtors and creditors, and update IS as appropriate. Undertake banking as required. Bookings and Paperwork: Take bookings and progress paperwork and payments to meet internal and external customer needs. Document Production: Use IS to produce documents and reports to meet internal and external customer needs. Follow-Up Actions: Undertake follow-up actions to process enquiries and keep customers informed. Information Packs: Collate and prepare information packs. Envelope, sort, and distribute information packs and other post. Stock Control: Order, receive, check, and distribute stationery/catalogue items. Complaint Handling: Record complaints accurately and take appropriate action. Prepare and send acknowledgment letters. Information System Updates: Update IS as required to ensure accuracy of information. Service Improvement: Proactively identify areas for service improvement within support services and share best practices and problem-solving. Standards Compliance: Ensure all activities are performed and completed to agreed standards. Team Support: Provide mutual support to colleagues within the unit and assist in the training and development of colleagues. Service Development: Proactively identify opportunities for developing/improving the services delivered by the Support Services Team. Self-Development: Seek opportunities for continuous self-development. Additional Duties: Undertake any other duties commensurate with the level of the post to ensure the efficient and effective running of the Department/Section.
Full time
Building Maintenance Officer
6 months contract with local authority Job Purpose: Identify, prioritize, and manage the delivery of home improvement and reactive/planned maintenance works. Conduct property condition surveys and oversee the management of Legionella/asbestos hazards and statutory compliance works on behalf of the Council. Outcomes: The Council's key investment projects are delivered. The operation and financial efficiency of the Council's assets are improved. The opportunities for sustainable development and investment in Sefton are increased. The Council's assets are maintained. Our services are accessible. Main Duties and Responsibilities: Planned Maintenance and Minor Capital Work Projects: Undertake planned maintenance and minor capital work projects as directed. Identify and understand scheme requirements and develop a design brief. Carry out surveys and develop effective, imaginative, and innovative design solutions to meet the scheme’s requirements cost-effectively. Risk and Financial Management: Develop and maintain systems and procedures to manage risk and financial resources effectively within the overall procedural framework. Manage project delivery and ensure that individual scheme objectives are met. Compliance with Legislation: Ensure that design work is carried out in compliance with Construction Design and Management (CDM) legislation. Reactive Maintenance: Respond to reactive maintenance requirements and assess the most appropriate course of action. Inspect and identify work requirements, prepare estimates, provide advice to clients, prepare specifications and drawings, seek tenders/quotations, and manage the delivery of necessary works. Remedial Work Inspections: Carry out inspections and identify remedial work requirements following acts of vandalism, fire, storm damage, or other insurance-related claims. Condition Surveys: Conduct condition surveys and prepare reports and estimates for planned maintenance requirements and works prioritization. Dilapidation Surveys: Carry out dilapidation surveys and prepare reports and estimates at the commencement or termination of leasing arrangements. Fire Risk Assessments: Conduct surveys and, in conjunction with the Fire Officer, prepare reports and estimates for fire risk assessments. Technical Support: Provide technical support and advice to elected Members, senior officers, and partners as appropriate. Critical Relationships: Corporate Buildings & Schools: Support in the development of strategies and funding bids regularly. Individual Head Teachers and Building Managers: Support in the development of strategies and funding bids regularly. Planning and Building Control Teams: Work closely when developing proposals for submission and ensuring compliance with legislative requirements. Consultants, Contractors, Suppliers, and Statutory Bodies: Develop good working relationships for the development, design, and implementation of projects. Local Elected Members, General Public, and Interested Parties: Address issues raised by these stakeholders regarding the projects.
Full time
Interim Health and Safety Manager
5 months contract with local authority Job Purpose: Develop, implement, and maintain health and safety policies and procedures to ensure a safe working environment for all employees across the council and for residents accessing council services. Conduct risk assessments, train staff, and ensure compliance with health and safety regulations. Key Responsibilities: Policy Development and Implementation: Develop and enforce health and safety policies and procedures. Ensure compliance with relevant regulations, laws, and best practices. Risk Assessments and Audits: Conduct regular risk assessments and audits. Identify potential hazards and implement measures to mitigate risks. Training and Awareness: Organize and conduct health and safety training sessions. Promote awareness of health and safety practices among employees. Monitoring and Compliance: Monitor compliance with health and safety policies through regular inspections. Incident Investigation: Investigate accidents and incidents to determine causes and recommend preventive measures. Handle worker’s compensation claims and report on health and safety issues. Reporting and Documentation: Maintain records of safety inspections, incidents, and training activities. Prepare reports on health and safety performance and compliance. Leadership and Collaboration: Collaborate with other departments to ensure comprehensive safety coverage. Present to the Corporate Leadership team. Qualifications: Education: Degree in a relevant field. Experience: Several years of experience in health and safety management, preferably within a local authority or similar organization. Skills: Strong organizational, communication, and leadership skills. Thorough understanding of health and safety regulations and best practices. Excellent problem-solving skills and attention to detail.
Full time