5-6 months contract with a local authority

Job Purpose

To provide efficient and accurate business support to the Families First Advice Line, ensuring timely data entry, processing of referral information, and contributing to the evidence base that demonstrates the impact of the service. The role supports the smooth operation of the advice line and helps maintain high standards of service delivery.

Key Duties/Accountabilities

Accurately input and manage referral data into relevant systems
Support the processing and tracking of incoming referrals and service requests
Maintain and update databases and spreadsheets to ensure data integrity
Assist in compiling reports and performance metrics to evidence service impact
Liaise with internal teams and external partners to ensure smooth information flow
Provide general administrative support including filing, scanning, and responding to enquiries

Essential Experience Required

Previous experience in a business support, administrative, or data entry role
Experience working in a customer-facing or public service environment (desirable)
Familiarity with handling sensitive information and maintaining confidentiality

Essential Qualification Required

GCSEs (or equivalent) in English and Maths
NVQ Level 2 or 3 in Business Administration (or equivalent qualification) – desirable

Additional Information

Requirements

Business Support Officer