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Ria Sharma
Recruitment Consultant
I joined CRA Group in 2023 as a Resourcer and have since been promoted to Consultant, I am responsible for the company's recruitment efforts. As CRA Group continues to experience rapid growth, I am excited to play a key role in ensuring our recruitment strategy aligns with the evolving needs of the business. Alongside my team, I am committed to supporting the company's impressive growth journey and contributing to its continued success.
Specialising in
Homelessness and Housing Solutions Officer
3-Month Contract with a Local Authority Summary This role involves providing a professional and compliant, customer-facing Homelessness and Housing Solutions Advice Service, with a strong focus on the prevention and relief of homelessness. The position supports all officers, systems, and processes within the Homelessness and Housing Solutions, Voids, Allocations & Lettings teams. Responsibilities Deliver high-quality Homelessness and Housing Solutions and Advice Services that prioritize customer needs and uphold equality, diversity, and respect for individual circumstances. Serve as the central hub for all inquiries related to homelessness, housing solutions, and void and allocation services, ensuring resolution at the first point of contact or timely referral to the appropriate team or person. Manage a telephone duty system to handle all inbound calls professionally and within established service levels. Operate a customer-facing triage service at public offices, providing primary homelessness and housing solutions advice in accordance with relevant legislation and guidance. In emergency homelessness situations, secure temporary accommodation on behalf of specialist case officers. Essential Experience Required At least 3 years of demonstrable experience in a homelessness, housing options, or relevant customer advice service. Knowledge of legislation, regulation, and policy related to the service provision. Experience in delivering high-quality customer services to individuals with complex issues in emotive situations. Ability to assess and meet people's needs, manage expectations, and solve problems through collaboration and partnership. Experience in call handling and using specialist IT systems. Essential Qualification Required GCSEs or equivalent, including English, Maths, and/or a second language at Grade A-C. CIH Professional qualification Level 3 or willingness to work towards it, or other relevant qualification is desirable. Additional Information Working hours: 37 hours per week Hybrid working: 2 days per week DBS is required for the role. The role closes soon, apply ASAP.
Contract
Homelink Advisor
5-6 Months Contract with a Local Authority Summary The role involves supporting Housing Solutions by assisting applicants in completing HomeLink Housing applications, ensuring eligibility and appropriate prioritisation in line with the allocations policy. The position is crucial for delivering high-quality housing advice and administrative support. Responsibilities Assist applicants in completing HomeLink Housing applications, both in person and via telephone. Verify applicant eligibility for joining the housing register. Assess and assign appropriate priority bands according to the housing allocations policy. Provide accurate and empathetic advice on a wide range of housing options. Maintain effective relationships with internal teams and external partners. Deliver efficient administrative support to the Housing Solutions team. Ensure compliance with relevant housing legislation and policies. Handle sensitive customer interactions with tact, fairness, and professionalism. Essential Experience Required Previous experience working in a housing environment. Ability to make accurate, timely decisions under pressure. Strong interpersonal skills with the ability to communicate effectively at all levels. Proven ability to manage customer relationships with a firm but fair approach. Experience conducting individual assessments for social housing eligibility. Ability to prioritise workload and use initiative to meet deadlines. Knowledge of homelessness legislation is desirable. Essential Qualification Required NVQ Level 2/3 in Housing Management or willingness to work towards a relevant qualification. Part qualification with the Chartered Institute of Housing is acceptable. Additional Information Working hours: 37 per week, Monday – Friday, standard working hours The role closes soon, apply ASAP.
Contract
Registered Manager
Permanent Role with a Residential Care Home Summary This position is crucial for ensuring the effective, efficient, and safe operation of the Residential Care Home. The role involves managing resources efficiently, ensuring compliance with relevant legislation, and maintaining comprehensive records of all equipment tests, servicing, and maintenance in accordance with CQC requirements. Responsibilities Achieve the Home's aims and objectives in line with CQC requirements and Health Authority guidelines. Ensure staff compliance with management procedures and systems, maintaining quality standards. Implement policies and procedures on Health and Safety, emergencies, and fire protocols. Monitor daily menus and food quality, ensuring dietary needs of residents are met and feedback is regularly collected. Oversee the quality of the laundry service, ensuring residents' cupboards are tidy and residents are well-presented. Ensure high-quality services from external professionals such as hairdressers, opticians, dentists, and chiropodists. Conduct annual reviews for all privately funded residents. Requirements Experience with Health and Safety policies, emergency procedures, and fire protocols. CQC registered qualification is essential. Location: SE18 3NR The role closes soon, please apply ASAP.
Permanent
Cleaner
2-3 month contract with a local authority Summary This role involves maintaining a clean, safe, and hygienic environment throughout the school premises, ensuring high standards of cleanliness and sanitation. The position is a 2-3 month contract with a local authority, focusing on providing a healthy environment for students and staff. Responsibilities Clean classrooms, corridors, offices, and other school facilities. Empty bins and dispose of waste appropriately. Sweep, mop, vacuum, and polish floors. Clean windows, mirrors, and other glass surfaces. Replenish supplies such as soap, toilet paper, and paper towels. Report any maintenance issues or hazards to the site manager. Follow health and safety regulations and school policies. Requirements Previous experience in a cleaning role preferred. Familiarity with cleaning products and equipment. Ability to work independently and as part of a team. Enhanced DBS required (paper copy must be presented on arrival at school). Additional Information Working hours: 15 hours per week, Monday to Friday (15:30 to 18:30). Location: Sandlings Primary School - IP12 3TD. The role closes soon, apply ASAP.
Contract
Cleaner
2-3 month contract position with a local authority Summary This is a 2-3 month contract position with a local authority, aimed at maintaining a clean, safe, and hygienic environment throughout the school premises. The role is crucial in ensuring high standards of cleanliness and sanitation are upheld, contributing to a healthy and conducive learning environment. Responsibilities Clean classrooms, corridors, offices, and other school facilities. Empty bins and dispose of waste appropriately. Sweep, mop, vacuum, and polish floors. Clean windows, mirrors, and other glass surfaces. Replenish supplies such as soap, toilet paper, and paper towels. Report any maintenance issues or hazards to the site manager. Follow health and safety regulations and school policies. Requirements Previous experience in a cleaning role preferred. Familiarity with cleaning products and equipment. Ability to work independently and as part of a team. Enhanced DBS required (paper copy must be presented on arrival at school). Additional Information Working hours: 15 hours per week Location: St Joseph's College, London Road, Trent Vale, Stoke-on-Trent, Staffordshire ST4 5NT The role closes soon, apply ASAP.
Contract
Senior Practitioner
2-3 month contract with a local authority Summary This is a 2-3 month contract with a local authority, focusing on enhancing the quality of professional social work practice throughout the case work cycle for children, young people, and their families. The role is crucial in ensuring that social work services are delivered effectively and in compliance with legislative and best practice standards. Responsibilities Deliver a needs-led, professional social work service to children, young people, and their families, ensuring compliance with legislative requirements and best practices. Manage allocated cases, including complex caseloads. Provide technical and professional expertise to less experienced social workers. Share and communicate a thorough understanding of relevant legislation, national standards, guidance, research, departmental policy, and procedures. Offer quality assurance and coaching/mentoring to colleagues. Adopt a collaborative approach to ensure effective case working, promoting partnership working with service users and other teams/agencies/organizations. Participate in the regular collection, collation, and reporting of performance management information as per statutory and organizational requirements. Experience Proven experience in handling complex casework within the children and families service. Qualification Relevant professional qualification or equivalent experience. Social Work England (SWE) Number is essential. Additional Information Working hours: 36.50 hours per week DBS Check is required for the role. The role closes soon, apply ASAP.
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