Job description

5-6 months contract with a Local Authority

Job Summary:

• The role involves enforcing consumer protection legislation to safeguard consumers against unfair trading practices.

• The postholder will investigate breaches of legislation, prepare cases for court, and provide expert advice to consumers, businesses, and partners.

• The role includes conducting inspections, delivering outreach and training activities, and maintaining up-to-date knowledge of relevant legislation.

• The position may also involve leading complex investigations, manage staff, and contribute to service improvement and policy development.

Key Duties/Accountabilities (Sample):

• Investigate complaints relating to breaches of consumer protection laws and pursue investigations to suitable conclusions.

• Prepare reports compliant with legal frameworks and present evidence in Magistrates, County, or Crown Courts.

• Deliver outreach, education, and training activities to stakeholders and the public.

• Carry out inspections of retail and trade premises, advise on relevant legislation, and manage infringements.

• Maintain comprehensive knowledge of assigned legislation and provide specialist advice.

• Represent the service at relevant meetings and liaise with internal and external partners.

• Develop specialist skills and provide support to colleagues as needed.

• Follow departmental procedures and ensure efficient service delivery.

• Participate fully in performance management processes.

• Lead on specific areas and deputise for senior management as required.

Skills/Experience:

• Experience in conducting contentious and complex investigations of regional or national significance.

• Proven leadership and people management skills, including supervising junior officers.

• Strong analytical and problem-solving abilities, with experience in policy development and best practice documentation.

• Excellent communication skills, able to engage with a wide range of stakeholders and speak publicly with confidence.

• Ability to plan, organise, and prioritise workload effectively in a complex environment.

• High level of customer focus with commitment to continuous service improvement.

• Ability to influence others using appropriate tactics and styles.

• Flexible and adaptable to change, able to communicate change effectively within teams.

• Assertive and self-confident, willing to take initiative and volunteer for complex tasks.

Additional Information:

• Part-time role: 21 Hr/week.

• Diploma in Trading Standards or equivalent qualification, or demonstrable expert knowledge in a complex area.

Trading Standards Officer

Trading Standards Officer

Job description

Karina Nazarenko