Karina Nazarenko

Operations Manager Housing Management Income Recovery

1 year contract with a Local Authority Job Summary: • The Operations Manager for Housing Management & Income Recovery will oversee the development, procurement, and management of the temporary accommodation portfolio for the London Borough of Tower Hamlets. • The postholder will lead high-performing teams to ensure the effective supply, allocation, and management of accommodation used to prevent and relieve homelessness, in full compliance with statutory duties and best practice. • The role is central to driving improvement across income collection, temporary accommodation strategy, customer service standards, and legislative reforms. • Working across internal and external partners, the Operations Manager will ensure strong financial performance, effective case management, and consistently high service delivery for diverse and vulnerable communities. Key Duties/Accountabilities (Sample): • Lead and manage Housing Management, Procurement, and Income Recovery teams, setting ambitious performance standards and delivering continuous improvement. • Oversee the procurement, allocation, and management of temporary accommodation in line with statutory requirements, case law, and best practice. • Ensure compliance with all relevant housing, welfare, immigration, children’s legislation, and landlord and tenant law. • Develop and implement consistent standards for housing management, contract management, and support for vulnerable clients. • Identify and procure suitable accommodation supply across providers, ensuring quality, value for money, and alignment with corporate procurement rules. • Monitor and report on financial performance, including rental income, arrears, cost effectiveness, and annual rent-setting for temporary accommodation. • Personally manage complex legal cases, oversee preparation for litigation, and represent the Council in Court or judicial processes when required. • Ensure strong customer service delivery, responding to complaints, MP/Councillor enquiries, and Ombudsman cases to required standards. • Maintain oversight of IT systems, data quality, and statutory reporting, ensuring compliance with data protection regulations. • Build successful partnerships with internal services, external agencies, landlords, and community organisations to enhance service outcomes. • Recruit, train, supervise, and develop staff, ensuring compliance with legislation, policies, and performance frameworks. Skills/Experience: • Extensive leadership experience in housing management, temporary accommodation procurement, and income recovery at a senior or strategic level. • In-depth knowledge of homelessness legislation, Landlord & Tenant law, welfare benefits, immigration and family law, the Children Act, Community Care Act, and associated case law. • Proven ability to manage complex housing cases, including legal proceedings, County Court matters, and judicial reviews. • Strong experience in contract and property management, procurement, partnership management, and supplier negotiations. • Demonstrable financial management skills, including budget oversight, arrears reduction, cost analysis, and performance reporting. • Experience delivering services to diverse communities with a strong customer focus. • High-level IT and data management capability with understanding of housing systems, workflows, and reporting frameworks. • Excellent communication, influencing, negotiation, and stakeholder management skills. • Relevant degree or equivalent professional qualification, or substantial experience in the field. Additional Information: • The closing date: 16/11/2025 @23:45. • Full-time – 35 Hours/week.

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Reablement Assistant

3 months contract with a Local Authority Job Summary: • The Reablement Assistant will work within Liverpool City Council’s Adult Social Care & Health Directorate, supporting the Intermediate Care and Reablement service at Lime Hub. • The role focuses on helping adults with learning disabilities, physical disabilities and complex health needs to regain, maintain or improve their independence. • Working as part of an integrated multi-disciplinary team, the postholder will provide person-centred support, assist with daily living tasks, personal care, therapeutic activities and community reablement, in line with individual support plans. • The role requires a compassionate, adaptable individual committed to promoting dignity, empowerment and safe practice. Key Duties/Accountabilities (Sample): • Support service users with physical, social and emotional needs as set out in care and support plans. • Assist with daily living skills such as meal preparation, kitchen skills, household tasks, laundry and personal care. • Work with individuals to build independence using agreed reablement approaches and appropriate equipment. • Administer medication where required for community-based work (following training and policy). • Liaise with allied health and social care professionals to minimise risk and support individuals to remain at home where appropriate. • Participate in assessments, reviews and the ongoing development of person-centred support plans. • Hold keys to service users’ homes when required as part of support plans, following correct security procedures. • Maintain accurate written records and report significant changes to the Team Organiser. • Support service users in social, recreational, educational, therapeutic and community-based activities, including hydrotherapy, rebound therapy and work within the onsite café. • Work flexibly over a 7-day rota between 8am and 10pm. • Attend supervision, mandatory training and contribute to personal development plans. • Promote dignity, independence, empowerment and anti-discriminatory practice at all times. • Work in accordance with Liverpool City Council policies, procedures, health and safety requirements and service standards. • Contribute to the council’s values, excellent customer service and its wider social value commitments. Skills/Experience: • Experience working in an adult social care setting. • Experience enabling individuals to build or maintain their independence. • Ability to follow structured reablement programmes. • Strong verbal and written communication skills. • Ability to relate effectively to service users, families and colleagues. • Good listening and interpersonal skills. • Willingness to undertake supervision, training and personal development. • Understanding of safe working practices, safeguarding and risk reduction. • Ability to work flexibly between 8am and 10pm as part of a rota. Additional Information: • NVQ Level 3 in Health & Social Care or willingness to work towards it. • Enhanced DBS (Adult Workforce & Barred List). • Location: Lime Hub, Upper Baker Street, Liverpool L6 1NE.

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Reablement Assistant

4-5 months contract with a Local Authority Job Summary: • The Reablement Assistant will work within Liverpool City Council’s Adult Social Care & Health Directorate at the Granby Intermediate Care Hub, a 30-bed reablement unit supporting adults to regain and maintain their independence. • The role focuses on delivering high-quality, person-centred reablement support, helping individuals improve daily living skills, promoting independence, and supporting safe discharge back into the community. • Working as part of a multidisciplinary team, the Reablement Assistant will assist with personal care, daily tasks, therapeutic activities and ensure that service users receive coordinated, dignified and empowering support. Key Duties/Accountabilities (Sample): • Deliver person-centred reablement in line with individual care and support plans. • Assist with physical, social and emotional needs to promote dignity and independence. • Support service users with daily living tasks, including kitchen skills, household tasks, laundry and basic personal care. • Use appropriate reablement and manual handling equipment safely. • Work collaboratively with allied health and social care professionals to minimise risk and support discharge planning. • Support service users in therapeutic, recreational and educational activities, including hydrotherapy and rebound therapy. • Participate in assessments, reviews and the ongoing development of support plans. • Maintain accurate records and report changes in service users’ needs to the Team Organiser. • Work flexibly over a 7-day rota, including earlies, lates, weekends and some bank holidays. • Attend supervision, training and contribute to personal development plans. • Promote anti-discriminatory practice, equality and the values of Liverpool City Council. • Ensure all work complies with health and safety legislation and organisational policies. • Support the council’s social value responsibilities by using resources efficiently and sustainably. Skills/Experience: • Experience working in an adult social care setting. • Experience promoting independence and assisting individuals to regain daily living skills. • Ability to follow structured reablement programmes. • Strong communication skills (verbal and written). • Ability to relate effectively to service users, families and professionals. • Good listening skills. • Ability to provide safe, dignified personal care. • Understanding of safeguarding adults and safe practice. • Willingness to work flexibly on a rota of early and late shifts. • Manual Handling certificate. • Experience providing person-centred support. • Ability to work effectively as part of a multidisciplinary team. • Understanding of Liverpool City Council’s Vision and Values. Additional Information: • The closing date: 17/11/2025. • NVQ Level 3 in Health and Social Care or willingness to work towards it. • Enhanced DBS is required. • Location: Granby Intermediate Care Hub, Liverpool L8 1YQ. • Hours: 35 per week. • Shift pattern: Three-week rolling rota of early (07:30–15:00) and late (14:30–22:00) shifts including weekends and some bank holidays.

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Advanced Practitioner

3-4 months contract with a Local Authority Job Summary: • The Advanced Social Work Practitioner (Centre for Professional Practice) will play a vital role in supporting Newly Qualified Social Workers (NQSWs) through their Assessed and Supported Year in Employment (ASYE) within Dudley Children’s Services. • Working as part of the Centre for Professional Practice, the postholder will model good social work practice directly within frontline teams, deliver group supervision, provide one-to-one development support, and contribute to the wider quality assurance and practice improvement agenda. • The role supports the implementation of Dudley’s Practice Framework, champions restorative and strengths-based approaches, and helps ensure children and young people remain at the heart of all practice. Key Duties/Accountabilities (Sample): • Sit alongside NQSWs within their teams to demonstrate and model high-quality, strengths-based social work practice. • Support NQSWs through regular group supervision, reflective sessions, and one-to-one development meetings. • Contribute to the delivery and quality assurance of the ASYE programme across Children’s Services. • Assist in the coordination and oversight of student placements and early-career development pathways. • Promote and embed Dudley’s Practice Framework across teams. • Support audit activity and quality assurance processes within the Centre for Professional Practice. • Work collaboratively across multi-disciplinary Family Safeguarding teams to improve outcomes for children, young people and families. • Help develop and deliver learning and development opportunities for practitioners. • Uphold Child Friendly Dudley principles and ensure children remain central to all decision-making and practice. Skills/Experience: • Substantial frontline children’s social care experience. • Proven experience as a Practice Educator (Stage 1 or Stage 2). • Strong ability to model excellent and evidence-based social work practice. • Skilled in reflective supervision, coaching and professional development. • Knowledge of ASYE requirements, standards and assessment processes. • Strong understanding of strengths-based, restorative and relationship-based practice. • Ability to support and challenge practitioners in a constructive, supportive way. • Excellent communication, interpersonal and mentorship skills. • Ability to contribute to quality assurance, audits and practice improvement. • Confident working collaboratively within multi-disciplinary settings. • Good organisational skills and ability to manage competing priorities. Additional Information: • The closing date: 23/11/2025. • Qualified Social Worker with Social Work England registration. • Location: Dudley. • Enhanced DBS is required.

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Procurement Manager

4 months contract with a Local Authority Job Summary: • West Northamptonshire Council (WNC) is seeking an experienced Procurement Manager to join the Corporate Finance and Procurement Team within Strategic Finance. • The postholder will provide strategic procurement advice and commercial leadership across Council services, ensuring compliance with the Public Contracts Regulations 2015 and best practice. • This role plays a critical part in supporting the Council’s corporate priorities by delivering value for money contracts, driving innovation, and managing end-to-end procurement cycles across a variety of complex and high-value projects (typically £100K+). Key Duties/Accountabilities (Sample): • Provide strategic procurement guidance and expert advice to senior officers and directors to enable delivery of efficient, compliant, and high-quality contracts. • Lead and manage procurement projects across diverse categories, ensuring all activity aligns with the Council’s corporate plan, procurement policy, and governance framework. • Design and manage tender documentation, evaluation criteria, and procurement project plans from inception through to contract award. • Research, benchmark, and implement innovative procurement solutions to drive value for money, sustainability, and social value outcomes. • Advise on complex commercial and legislative risks while promoting effective supplier relationship management. • Develop and maintain positive stakeholder relationships across services, ensuring early engagement to forecast procurement requirements. • Monitor market trends and commercial factors to inform contract strategies and category management. • Ensure compliance with Contract Procedure Rules (CPRs), Public Contracts Regulations, and Procurement Act 2023 (PA23). • Support and influence continuous improvement initiatives within the Strategic Finance and Procurement team. Skills/Experience: • Proven experience managing multiple complex procurement projects within a large public sector organisation. • Strong working knowledge of procurement management techniques, e-procurement systems, and contract management processes. • In-depth understanding of Public Contracts Regulations 2015 and Procurement Act 2023, with the ability to ensure compliant and efficient procurement activity. • Excellent negotiation, influencing, and stakeholder management skills at all levels, including engagement with senior officers and suppliers. • Commercial acumen with the ability to analyse markets, identify opportunities, and deliver cost-effective solutions. • Strong communication and presentation skills with the ability to explain complex issues clearly and persuasively. • High level of organisation and problem-solving ability, with experience managing competing priorities in a fast-paced environment. • Proficiency in Office 365, including Teams, OneDrive, and SharePoint. Additional Information: • Educated to degree level and/or MCIPS-qualified (or working towards). • Hours: 37 hours per week (Monday–Friday, 9:00–17:30). • Location: One Angel Square, Northampton – flexible hybrid working (minimum three days remote). • Client: West Northamptonshire Council – Strategic Finance and Procurement. • Reports to: Procurement Business Partner (People Services and Resources).

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Housing Options Advisor

3 months contract with a Local Authority Job Summary: • The Housing Options Advisor will provide specialist housing advice and casework to support the triage and assessment of homeless applications. • Working within the Adults, Health Partnerships and Housing team, the role focuses on reducing backlogs and ensuring timely decisions for customers facing homelessness. • This is a local, office-based role in Kettering and Wellingborough. Key Duties/Accountabilities (Sample): • Assess and manage a caseload of homeless or at-risk customers. • Make statutory decisions regarding eligibility and priority for housing under Part 7 of the Housing Act 1996. • Provide advice, support, and guidance to individuals threatened with homelessness. • Produce clear and concise statutory decision letters. • Liaise and negotiate with external stakeholders, including housing providers, support services, and local authorities. • Work as part of the Triage Team to ensure effective assessment of on-the-day homeless presentations. • Maintain accurate records using the Jigsaw housing management system. • Ensure compliance with housing legislation and council policies. Skills/Experience: • In-depth knowledge of Part 7 of the Housing Act 1996. • Experience in housing advice, casework, and negotiation. • Strong communication and decision-making skills. • Ability to work independently and manage a diverse caseload efficiently. • Experience with the Jigsaw housing system. • Understanding of statutory homelessness processes and duties. • Ability to produce clear statutory decision letters. • Local to Kettering/Wellingborough (office-based 4 days per week). Additional Information: • Location: Kettering/Wellingborough offices (non-negotiable). • Staff to be recruited to work in the office 4 days per week in Corby and Kettering office. MUST BE LOCAL TO OFFICE.

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