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Karina Nazarenko
Recruitment Consultant
I joined CRA Group in 2023, where I am responsible for the company's recruitment efforts. As CRA Group continues to experience rapid growth, I am excited to play a key role in ensuring our recruitment strategy aligns with the evolving needs of the business. Alongside my team, I am committed to supporting the company's impressive growth journey and contributing to its continued success.
Team Leader Customer Services
3 months contract with a Local Authority Job Summary: • An exciting opportunity has arisen for a skilled Customer Services Team Leader to join a dynamic public sector service environment. • The role involves leading a team to deliver exceptional customer service across digital, face-to-face, and telephone contact channels. • You will be responsible for performance management, staff development, and continuous service improvement, contributing to a high-quality customer experience. • This is a temporary position within a fast-paced setting where you will be responsible for ensuring service excellence while managing day-to-day operational demands. Key Duties/Accountabilities (Sample): • Lead and manage a team delivering customer services via multiple channels: face-to-face, digital platforms, telephony, and social media. • Act as the escalation point for complex or contentious enquiries and complaints. • Support and deputise for the Customer Services Operations Manager as required. • Oversee triage, signposting, and customer support within service centres. • Ensure team performance meets service targets and customer satisfaction goals. • Manage workloads, service demand, and rota planning to maintain efficient operations. • Provide detailed advice and support on customer service policies, procedures, and legislation. • Contribute to service transformation initiatives, digital shift strategies, and cost-to-serve reduction. • Respond to and investigate Member Enquiries, FOIs, and formal complaints. • Produce performance reports and contribute to service planning and strategic improvements. • Monitor data, contribute to analytics activities, and help shape operational decisions. • Participate in the design and implementation of customer service policies and strategies. Skills/Experience: • Proven experience managing teams in a high-volume customer service environment. • Strong leadership and staff development skills, including coaching and mentoring. • In-depth understanding of customer contact best practices, preferably within the public sector. • Ability to prioritise and manage competing demands under pressure. • Strong written and verbal communication skills. • Sound knowledge of relevant legislation, policies, and service standards. • Competence in using Microsoft Office and customer service software systems. • Experience handling escalated customer issues, formal complaints, and service recovery. • Ability to contribute to service transformation and digital channel optimisation. • Creative problem-solver with a proactive approach to service improvement. Additional Information: • Full-time role: 36 Hours/week.
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Operations Manager
6 months contract with a Local Authority Job Summary: • We are seeking an experienced Operations Manager – Repairs to lead the delivery and ongoing improvement of a large-scale property repairs service across both housing and corporate assets. • This is a temporary assignment for 24 weeks, offering a high-impact opportunity to shape the quality and efficiency of a public sector repair and maintenance function. • The successful candidate will play a hands-on leadership role, expected to be on-site supporting operational teams and front-line staff 4 days per week. Key Duties/Accountabilities (Sample): • Lead and manage the strategic and day-to-day delivery of a responsive repairs service across housing and corporate properties. • Oversee a substantial budget (c. £10m), ensuring effective allocation of resources, cost control, and value for money. • Manage and support operational teams, ensuring high performance, compliance with legislation, and customer satisfaction. • Oversee the procurement, mobilisation, and performance management of key maintenance contracts and frameworks. • Drive continuous service improvement, embedding robust monitoring and performance reporting. • Ensure all work complies with health and safety regulations, housing standards, and relevant statutory requirements. Skills/Experience: • Proven track record of managing large-scale property maintenance or repair operations, ideally within a housing or local authority environment. • Strong leadership and team management experience, including managing multi-disciplinary teams and front-line operatives. • Extensive experience overseeing high-value budgets and ensuring commercial performance. • In-depth knowledge of building construction, property maintenance, repairs compliance, and housing legislation. • Experience managing contractors and leading procurement processes for repair and maintenance services. • Excellent communication and stakeholder management skills. • Ability to work on-site and provide visible leadership in a fast-paced operational setting. Additional Information: • Full-time role: 37 Hours/week. • The closing date: 08/09/2025. • Location: On-site 4 days per week.
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Occupational Therapist Reablement
1-2 months contract with a Local Authority Job Summary: • We are seeking an experienced and dynamic Occupational Therapist to join the Reablement Team on a full-time basis. • This role involves working collaboratively with individuals to promote independence and improve quality of life through short-term, strengths-based interventions. • The post holder will manage a varied caseload including complex and challenging cases, within a supportive multidisciplinary environment, delivering high-quality assessments, reablement plans, and advice in line with statutory responsibilities and national legislation. Key Duties/Accountabilities (Sample): • Undertake complex occupational therapy assessments to develop and deliver personalised reablement plans • Coordinate reablement support for customers with complex needs, ensuring goals are reviewed and interventions adapted accordingly • Conduct moving and handling risk assessments and demonstrate safe techniques to clients and carers • Assess for and recommend both minor and major home adaptations, including through the Disabled Facilities Grant process • Provide professional supervision to junior occupational therapists and customer coordinators • Support carers in their caring role and assess their needs in line with Care Act eligibility • Maintain high-quality records and contribute to reports, including for court/tribunal settings • Promote the use of universal services and community-based resources • Engage in professional development, supervision, and performance reviews • Participate in safeguarding adults procedures and investigations as required Skills/Experience: • Minimum of 2 years’ post-qualification experience in adult services • Significant knowledge of relevant legislation (Care Act, Housing legislation, etc.) • Experience in delivering occupational therapy in reablement or community-based settings • Strong skills in moving & handling assessments and safe risk-taking • Ability to manage a complex caseload and reprioritise according to service needs • Excellent communication, interpersonal and report writing skills • Experience in supervising other professionals or students • Ability to work collaboratively with internal and external stakeholders • Fully fluent in spoken and written English • Confident in using IT systems and Microsoft applications • Experience in intermediate care or safeguarding roles • Experience supervising staff formally or offering training • Familiarity with Disabled Facilities Grant processes • Knowledge of the local voluntary and community sector Additional Information: • The closing date: 31/08/2025 @23:45. • HCPC registered Occupational Therapist with a recognised degree or diploma. • Enhanced DBS check required. • Must hold a valid UK driving licence and access to a vehicle insured for business use.
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Assistant Prison Librarian
3 months contract with a Local Authority Job Summary: • We are seeking a dedicated and organised Assistant Prison Librarian to support the delivery of a high-quality, inclusive, and engaging library service within a prison environment. • Working under the direction of the Prison Librarian, you will play a vital role in ensuring equitable access to reading, information, and educational resources for prisoners, supporting rehabilitation and reducing social exclusion. • This role is ideal for someone with strong library experience, excellent customer service skills, and the ability to work within a secure and sensitive environment. Key Duties/Accountabilities (Sample): • Manage day-to-day operations of the prison library in the absence of the Prison Librarian. • Deliver responsive and inclusive library services tailored to the needs of the prison population. • Supervise and train Prisoner Assistants (orderlies), including arranging rotas and completing learning plans. • Support the development and implementation of reading and educational initiatives • Maintain accurate stock control, circulation, and cataloguing systems. • Liaise with prison education teams, uniformed staff, and external organisations to facilitate access to services. • Assist with legal information requests, reader development, and local information provision. • Promote the library through inductions, displays, events, and creative programmes. • Ensure all prison and library policies, including health and safety and safeguarding, are adhered to. • Collect data for reports, evaluations, and service improvements. Skills/Experience: • Manage day-to-day operations of the prison library in the absence of the Prison Librarian. • Deliver responsive and inclusive library services tailored to the needs of the prison population. • Supervise and train Prisoner Assistants (orderlies), including arranging rotas and completing learning plans. • Support the development and implementation of reading and educational initiatives • Maintain accurate stock control, circulation, and cataloguing systems. • Liaise with prison education teams, uniformed staff, and external organisations to facilitate access to services. • Assist with legal information requests, reader development, and local information provision. • Promote the library through inductions, displays, events, and creative programmes. • Ensure all prison and library policies, including health and safety and safeguarding, are adhered to. • Collect data for reports, evaluations, and service improvements. Additional Information: • The closing date: 26/08/2025 @12:00 PM.
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Qualified Occupational Therapist
3 months contract with a Local Authority Job Summary: • We are seeking a dedicated and compassionate Occupational Therapist to join a well-established adult social care team. • The purpose of the role is to deliver person-centred functional assessments and therapeutic interventions, grounded in clinical occupational therapy practice, in line with social care legislation and local government requirements. • This is an excellent opportunity to make a meaningful difference in individuals' lives by helping them regain independence and improve their quality of life through tailored care and professional support. Key Duties/Accountabilities (Sample): • Conduct comprehensive assessments of service users' physical, psychological, and environmental needs. • Provide functional analysis and implement therapeutic interventions to promote independence. • Collaborate with multi-disciplinary teams to ensure cohesive care planning and delivery. • Monitor and review outcomes of intervention plans and adjust accordingly. • Advise service users and their families/carers on adaptive strategies and equipment. • Maintain accurate and up-to-date case records, reports, and documentation. • Undertake assessments of individuals who may have been waiting up to 18 months, managing expectations sensitively and professionally. • Promote safe access and mobility within the home environment. • Contribute to safeguarding and risk assessment procedures where required. Skills/Experience: • Minimum of 2 years' post-qualification experience as an Occupational Therapist • Experience working with Adult Services, including physical disabilities (PD clients) • Moving and handling experience • Excellent communication and interpersonal skills • Strong understanding of occupational therapy within a social care setting • Knowledge of community-based social care frameworks and housing adaptations • Experience with complex caseloads and long-waiting clients. Additional Information: • The closing date: 29/08/2025. • Full UK driving licence and access to a vehicle insured for business use. • Hybrid tablet device provided to support flexible working.
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Driver
5 months contract with a Local Authority Job Summary: • We are seeking a dependable and experienced Refuse Driver (Driver Level 3) to support waste and recycling collections in the Bridport area. • This role involves operating a Category C (Class 2) vehicle and assisting with the collection of household and commercial waste as part of a dedicated crew. • You’ll play a vital role in maintaining public hygiene and delivering a high-quality service to the local community. Key Duties/Accountabilities (Sample): • Operate refuse collection vehicles in line with road safety laws and operational procedures. • Perform daily vehicle safety checks and ensure cleanliness and roadworthiness. • Follow assigned collection routes, collecting household, commercial, and recycling waste. • Assist with manual loading of waste and recycling bins where necessary. • Maintain clear communication with team members and supervisors. • Report any service-related issues such as missed collections or vehicle defects. • Represent the organisation professionally, ensuring courteous customer interaction. Skills/Experience: • Digital Tachograph Card. • Understanding of health and safety procedures. • Ability to work well in a team environment and take direction. • Experience in a refuse collection or similar HGV driving role. • Familiarity with Bridport and surrounding areas. • Manual handling training. Additional Information: • The closing date: 29/08/2025. • Full Category C (Class 2) UK Driving Licence. • Valid CPC (Certificate of Professional Competence).
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