Job Purpose

• Provide a comprehensive, high quality, customer focused range of front-line services to residents
  
• Manage tenancy and neighbourhood issues for a designated group of dwellings, specifically new build homes
  
• Ensure residents transition into their new homes well prepared and help them settle in
  
• Ensure proper and appropriate use of accommodation and provide efficient and effective service in respect of tenancy and related issues
  
• Pro-actively deal with all forms of nuisance and anti-social behavior and take robust enforcement action against breaches of tenancy conditions
  
• Involves lone-working, active case-load, home visits, block visits, and outdoor work
  

Key Duties/Accountabilities

• Manage tenancy and neighbourhood issues for a designated group of dwellings
  
• Meet with all new tenants to explain and promote the full range of services available and the responsibilities of residents
  
• Liaise with other agencies and RSLs in all aspects within the Public Realm
  
• Undertake regular and scheduled inspections challenging behavior and working in partnership with residents, internal and external partners
  

Essential Experience Required

• Organized and able to prioritize and manage own workload
  
• Excellent customer service skills, a flexible approach, and the ability to work under pressure in challenging circumstances
  

Essential Qualification Required

• General education qualification or equivalent
  

• Working hours: 35 hours per week
  

• Organized and able to prioritise and manage own workload
  
• Excellent customer service skills, a flexible approach, and the ability to work under pressure in challenging circumstances
  
• General education qualification or equivalent