3 months contract with local authority

• Oversee the induction and training of peers and new employees, although no direct supervisory responsibility is required.
  
• Demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met to prioritize resident satisfaction.
  
• Respond to customer queries through various channels and escalate issues to technical managers and professional workers.
  
• Commit to delivering the highest level of service and continuously improve service delivery through innovative approaches.
  
• Support the Waste Services team in investigating and responding to enquiries, service requests, and complaints.
  
• Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service delivery.
  
• Provide skilled and flexible technical administration support service and react to fluctuations in workload.
  
• Work as part of a multi-disciplinary team to meet tight deadlines and maintain high standards of customer care.
  
• Maintain an understanding of operational workflow processes and escalate any gaps in resourcing to the line manager.
  
• Demonstrate cost-consciousness and identify cost-effective changes to own way of working.
  
• Resolve financial queries and ensure appropriate financial controls are in place.
  
• Identify and suggest improvements to current ways of working to deliver a more efficient and effective service for customers.
  
• Support the delivery of continuous monitoring of team and individual performance against set standards and targets.
  
• Interact with internal and external stakeholders at various levels.
  

• Proven experience in customer service and administrative support
  
• Strong communication and interpersonal skills
  
• Ability to work effectively in a multi-disciplinary team
  
• Understanding of financial controls and cost-consciousness
  
• Commitment to continuous improvement and innovation
  
• Flexibility to adapt to varying demands and locations
  
• Ability to learn complex administrative tasks quickly
  
• Strong organizational and time management skills