Job description

2-3 months contract with a Local Authority

Job Summary:

• The Service Charge Advisor will provide essential support to the Service Charge Team by assisting in the preparation, calculation, and issuing of accurate service charge statements.

• The role involves delivering a high-quality, customer-focused service to residents and stakeholders while ensuring compliance with legal and financial standards.

• Working as part of a collaborative team, the advisor will contribute to the ongoing improvement of service charge delivery processes.

Key Duties/Accountabilities (Sample):

• Assist in the preparation and issuing of both estimated and actual service charge statements.

• Support Service Charge Analysts in analysing expenditure and monitoring scheme-specific budgets.

• Respond professionally to customer queries, providing accurate documentation and timely updates.

• Help prepare invoices for audit review and certification.

• Maintain accurate system records and ensure data integrity across databases.

• Contribute to quality control and dispatching of service charge information.

• Provide administrative and operational support to ensure full recoverability of costs.

• Collaborate with colleagues across departments to support service improvement initiatives.

Skills/Experience:

• Excellent customer service and interpersonal skills.

• Strong written and verbal communication abilities.

• Organisational and time management skills, able to prioritise tasks effectively.

• Good financial and numerical understanding; confident working with budgets and figures.

• Ability to analyse and interpret data with accuracy.

• A proactive and solutions-focused approach to work.

• Strong IT literacy, including experience using Microsoft products.

• Knowledge of service charge processes within housing or similar sectors is advantageous.

Additional Information:

• The closing date: 01/07/2025.

Service Charge Advisor

Job description

Karina Nazarenko