Main responsibilities:

Manage communication in and out of the department through various channels such as post, telephone, and email, ensuring prompt processing and reviewing requests daily according to internal SLAs.
Review downloaded camera offences to ensure they meet prosecution requirements, discontinuing where appropriate. Provide support to the wider Road Crime Unit as needed, including maintaining knowledge of associated departments within Roads Policing Support and attending court as a prosecution witness.
Resolve queries from the public in a fair and professional manner, escalating complex issues to the appropriate team leader or relevant RPU staff. Identify potential fraudulent activity to detect criminal behavior early.
Maintain a working knowledge of systems and process maps to efficiently complete required case-specific tasks. Input and retrieve data using police systems accurately and efficiently, conducting initial investigation inquiries and checks against process maps.
Comply with quality of service standards and Essex Police policies when interacting with the public or colleagues, maintaining an audit trail of interactions and escalating complex issues as needed.
Support process efficiencies through regular review discussions with team leaders and section heads, as well as assisting in the induction and training of new team members.

Necessary experience:

Good level of general education to GCSE Level including English.
Evidence of possessing a good standard of written communication and the ability to review and assess requests for information.
Good keyboard skills, understanding of Microsoft Office Packages, and at least 6 months of office administrative experience.
Willingness to learn a wide range of computer applications, including typing skills, and knowledge of the data protection act.
Systems knowledge related to PNC, STORM, Intelligence, etc.
Proficiency with CRASH, the recording system for all road collisions.

Roads Policing Process Support Officer