We are seeking a Property Repairs Service Manager to oversee the day-to-day operational management of the PRS administrative functions. The ideal candidate will be responsible for maintaining Social Housing and Corporate Property to a high standard, while fostering a customer-first culture in accordance with RBC CANDO Values. This role will involve effectively managing and leading the Repairs Scheduling, Financial, Systems, and Administrative functions in a busy office environment. The successful candidate will be required to respond to inquiries from Customers, Elected Members, Suppliers, and external sub-contractors to ensure service continuity and supply chain management. Additionally, the candidate will work closely with the Property Repairs Manager to develop and continuously improve the Council’s Day to Day and Voids Repairs Service by challenging existing systems, people, and processes, and removing waste, duplication, and inefficiencies. The role also includes providing day-to-day management and support to the team, developing individuals to achieve their fullest potential, and staying up to date with knowledge to deliver a modern Repairs Service that meets the needs of the customer. Furthermore, the candidate will support the Property Repairs Manager in developing a Performance Management Reporting Framework (including metrics) to monitor and manage individual and team operational performance, including Health & Safety.