• We are seeking a Lifeline Control Room Operator (Grade 3) to join a well-established Community Safety team on a temporary basis.

• The successful candidate will be responsible for responding to emergency calls and managing a range of telecare and alarm systems from a central control room

• This part-time role (18.5 hours per week) requires working on a rotating shift pattern, including nights, weekends, and bank holidays. It is vital that candidates are calm under pressure, can work independently, and are comfortable operating within a secure and confidential environment.

• Operate and monitor the Lifeline and Emergency Planning Control Room, including response to calls and alarm activations.

• Handle incoming calls from service users, next of kin, emergency services, and contractors via various communication methods (e.g., telephone, alarm systems, fax).

• Accurately record, assess and take appropriate action for each call following the Lifeline Control Room's code of practice.

• Monitor and respond to in/out-of-hours alarm systems and maintenance calls for partner organisations.

• Maintain and programme Telecare equipment.

• Maintain up-to-date, confidential records in line with Data Protection regulations.

• Provide reassurance, support, and decision-making during emergency and welfare situations.

• Complete all required administrative duties associated with call handling and service reporting.

• Follow rotating shift patterns and cover shifts at short notice when required.

• Work unsupervised and ensure procedures and policies are followed precisely.

• Experience using telephone systems or working in a call-handling environment.

• Strong verbal and written communication skills.

• High attention to detail and accuracy in recording data.

• Ability to remain calm and make decisions under pressure.

• Excellent customer service and listening skills.

• Ability to work alone, manage priorities, and follow set procedures.

• Basic I.T. literacy and experience with computer systems.

• Understanding of confidentiality and the Data Protection Act.

• Minimum 3 GCSEs (or equivalent), A* to E, or relevant experience.

• Completion of a 10-hour online Welsh Work Course (or willingness to complete).

• Willingness to work across all shift patterns including weekends and bank holidays.

• The closing date: 20/09/2025.

• Part-time role: 18.5 Hr/week.

• DBS Required: Yes.