Leasehold Services Officer

Posted 09 July 2025
Salary 30.26
LocationCamden N1C United Kingdom
Job type Full time
Sector Facilities & Environment
ReferenceRQ1555745

Job description

Leasehold Service Officer

Join our team of Leasehold Service Officers and play a key role in delivering resident-centered services to Camden’s 9800 Leaseholders. As a Leasehold Service Officer, you will report to the Leasehold Services Team Leader and manage a diverse workload, including processing Right to Buy applications, Sub-letting and Lease extension applications, and providing a broad range of advice and support to leaseholders in Camden.

Key Responsibilities:

  • Provide person-centered services, advice, and support to leaseholders as part of a relational approach.
  • Process Right to Buy applications, handle Lease Enquiries, Lease Enforcement, and other home ownership related services.
  • Process applications for Lease Extensions and Collective Enfranchisement.
  • Process applications for sub-letting.
  • Provide representation at the First Tier Tribunal.
  • Work in line with procedures to ensure effective joined-up working within Home Ownership and other Camden Teams to ensure early intervention, person-centered support, and good outcomes for residents.
  • Support compliance with legislation, case law, best practices, and Camden policies.
  • Support the Leasehold Services Team Leader, meet team targets, and record information in a clear and accessible way.
  • Provide representation at Tribunals and Court hearings or gather and provide evidence to support enforcement action where necessary.

Requirements


  • Proven experience in leasehold management or related field.
  • Knowledge of leasehold legislation and best practices.
  • Strong communication and interpersonal skills.
  • Ability to work effectively within a team.
  • Excellent organizational and time management abilities.
  • Familiarity with relevant tribunal and court procedures is desirable.