5 Month Contract With A local Authority

To provide a high-quality, customer-focused housing management service to tenants, leaseholders, and applicants within the Ashfield district. The postholder will manage a defined patch, dealing with all aspects of tenancy and estate management, ensuring homes and neighbourhoods are safe, well-managed, and sustainable.

Key Responsibilities

• Manage a designated housing patch, acting as the main point of contact for tenants and residents.
  

• Undertake tenancy sign-ups, successions, and terminations in accordance with policies and procedures.
  

• Investigate and resolve reports of anti-social behaviour (ASB), breaches of tenancy, and neighbour disputes.
  

• Carry out regular estate inspections, identifying and arranging necessary repairs or improvements.
  

• Liaise with contractors and internal teams to ensure high standards of maintenance and service delivery.
  

• Provide advice and support to tenants on rent payments, tenancy conditions, and available services.
  

• Work collaboratively with other agencies and departments to support residents’ wellbeing and sustain tenancies.
  

• Handle enquiries and complaints promptly, maintaining accurate records of actions taken.
  

• Promote resident engagement and involvement in community activities and housing issues.
  

• Maintain up-to-date and accurate records using the organisation’s housing management systems.
  

• Prepare reports, case notes, and correspondence as required.
  

• Ensure compliance with all housing legislation, safeguarding policies, and data protection requirements.
  

• Contribute to team meetings and service improvement initiatives.
  

Requirements

• Experience in social housing or tenancy management.
  

• Strong understanding of housing law, tenancy conditions, and ASB procedures.
  

• Excellent communication, negotiation, and organisational skills.
  

• Ability to work independently and manage a varied workload across office and patch-based duties.
  

• Confident IT user, with experience in housing management systems and Microsoft Office.
  

• Full UK driving licence and access to a vehicle for site visits.
  

• Experience of partnership working with support agencies, contractors, and local authorities.
  

• Knowledge of welfare reform, rent arrears management, and community engagement.