Employers
Current Offers Up to 50% Off
Back to jobs
Benefits Manager Financial
- Posted 31 October 2025
- Salary 58
- LocationLoughborough LE11 United Kingdom
- Job type Contract
- ReferenceOR16385
Job description
2 months contract with a Local Authority
Job Summary:
• The Benefits Manager will lead and manage the Council’s Benefits Service, ensuring efficient delivery of Housing Benefit, Council Tax Reduction, and related financial support functions.
• The role is responsible for performance management, compliance with legislation and policy, and the continuous improvement of service delivery.
• The post holder will oversee staff, drive efficiencies, ensure value for money, and maintain high standards of customer service and data integrity.
• This is a temporary position to cover short-term service demand within the Benefits Administration team.
Key Duties/Accountabilities (Sample):
• Lead and motivate the Benefits, Overpayments, and Data Control teams to achieve performance and quality targets.
• Manage and report on performance against corporate KPIs and statutory returns.
• Oversee completion of mandatory statistical returns to the DWP and external auditors.
• Manage the annual billing process for Housing Benefit and the Council Tax Reduction Scheme.
• Ensure compliance with all relevant government regulations, policies, and best practice.
• Handle complex benefit cases, customer complaints, and member queries professionally and efficiently.
• Keep staff informed and trained on changes in benefits legislation and procedures.
• Analyse performance data to identify training needs and service improvements.
• Represent the Council at tribunal hearings and external meetings.
• Promote a strong culture of fraud prevention and data security.
• Coach and mentor staff, conducting appraisals and development reviews.
• Produce detailed management reports and contribute to service planning and policy development.
Skills/Experience:
• Proven experience managing Housing Benefit and Council Tax Reduction services within a local authority.
• Strong leadership, people management, and performance monitoring skills.
• In-depth knowledge of DWP, HB, and CTRS regulations and audit requirements.
• Ability to interpret complex legislation and communicate it clearly to staff and stakeholders.
• Excellent organisational and project management abilities.
• Strong analytical and reporting skills with attention to accuracy and deadlines.
• Experience using benefits administration and performance monitoring systems.
• Excellent communication and interpersonal skills with the ability to deal sensitively with customers and staff.
• Proven ability to drive service improvements and deliver efficiencies.
• Commitment to equality, diversity, and high standards of customer service.
Additional Information:
• The closing date: 06/11/2025.
• Hours: 37 per week.
• Location: Southfield Road, Loughborough, Leicestershire, LE11 2TU.
• Work Arrangement: Hybrid – minimum 2 days per week office presence required.
