• The DLO Supervisor will manage the day-to-day operations of the Council’s Direct Labour Organisation (DLO), overseeing housing repair and maintenance works across the North Lambeth area.

• The post holder will ensure resources are effectively allocated, operatives perform efficiently, and high-quality repairs are delivered within agreed timeframes, budgets, and standards.

• Reporting to the DLO Manager, the role contributes to the delivery of the DLO business plan, achievement of KPIs, and continuous service improvement.

• This position is within the Housing Directorate and is responsible for supervising operatives, maintaining health and safety standards, managing materials and van stocks, and ensuring customer satisfaction.

• Supervise and coordinate DLO operatives to deliver housing repairs, communal works, and FRA-related works to time, cost, and quality standards.

• Monitor performance against KPIs and ensure service delivery targets are achieved.

• Work with schedulers to allocate resources effectively based on workload demand.

• Support the DLO Commercial Manager and Area Managers in ensuring budgets are maintained and value for money achieved.

• Oversee compliance with all Health & Safety requirements, deliver toolbox talks, and coordinate any training needs.

• Monitor operatives’ attendance, leave, and sickness, ensuring workforce availability meets service requirements.

• Conduct quarterly van stock checks, oversee materials delivery, and minimise waste.

• Handle customer enquiries and complaints, ensuring timely and satisfactory resolution.

• Assist in contract administration and ensure documentation is completed accurately.

• Promote a safe, inclusive, and customer-focused culture within the operational team.

• Participate in workforce development, supporting apprentices and mentoring staff.

• Ensure compliance with all Council policies, procedures, and statutory legislation, including safeguarding, equality, and data protection.

• Proven experience supervising social housing operatives delivering responsive repairs and maintenance services.

• Strong understanding of end-to-end Council repairs operations and communal repairs processes.

• Ability to analyse repair trends, adapt services, and achieve effective outcomes for tenants.

• Experience of budget control, scheduling, and resource management.

• Knowledge of Health & Safety legislation and compliance, including delivering toolbox talks.

• Skilled in performance management, staff development, and mentoring apprentices.

• Excellent communication and interpersonal skills for liaising with internal teams, suppliers, and residents.

• Ability to manage complaints, resolve operational issues, and maintain high standards of customer satisfaction.

• Strong organisational, problem-solving, and decision-making skills under pressure.

• Proficiency with repairs management systems and reporting tools.

• Location: London Borough of Lambeth.

• Hours: 35 per week (09:00–17:30).

• The closing date: 03/11/2025.