​

6 months contract with a local authority

Job Purpose

• The post holder will be responsible for delivering a high-quality tenancy and estates management service across the District, including estate-based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement.

Key Duties/Accountabilities

• Manage tenancy-related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary.

• Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate, including enforcement, taking detailed witness statements, mediation, conciliation, monitoring, and preparation of legal documentation.

• Close working with legal representatives and other partners and attendance at Court.

• Ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy, and regulatory requirements.

• Responsible for the monitoring and managing of own case load in line with performance targets, prioritizing workloads to deliver stretching targets and deadlines, where many of the cases will be complex and of a very sensitive and emotive nature.

• Maintain a highly visible profile on Council estates to provide an excellent estate management service.

• Ensure Estate Management Inspections are undertaken on a regular basis to ensure the environment is maintained to a high standard.

• Remedying problems and working with partners and residents. Deal with requests for permissions and alterations and improvements to properties.

Essential Experience Required

• Experience of working in Social Housing

• Dealing directly with the public and delivery of high-quality customer care

• Dealing with and liaising with a range of voluntary, statutory, and partner agencies

• Presenting evidence in Court

Essential Qualification Required

• 3 G.C.S.E.’s Grade A-C to demonstrate literacy & numeracy skills, or, through previous employment experience, able to demonstrate good literacy and numeracy skills is essential.

Additional Information

• Working hours: 37 hours per week

• The role will be for a period of 6 months and will be wholly office/patch based, within the Ashfield District of Nottinghamshire.

• Successful candidates will need access to a vehicle with business use insurance cover and a valid driving licence to undertake the role.

Requirements

Requirements

• Experience in Social Housing

• Customer care experience

• Experience in dealing with voluntary, statutory, and partner agencies

• Court presentation experience

• Literacy & numeracy skills (3 G.C.S.E.’s Grade A-C or equivalent)

The role closes soon, apply ASAP.

​