2-3 Months Contract with a local authority

Job Purpose

Deliver a high-quality, consistent, flexible, value-for-money comprehensive service to tenants, including tenancy management, new tenancies, and tenancy changes interviewing service users, and dealing with general inquiries.
Responsible for a range of tenancy management duties and be a visible presence with residents on our estates.
Achieve and maintain tenancy management performance outcomes and standards, providing a customer-focused VF service, and assuming responsibility for liaising with residents, gathering information, carrying out relevant checks, and solving resident issues effectively as they arise.

Key Duties/Accountabilities

Take part in the organization’s response to emergencies, helping to coordinate actions and providing support to residents.
Provide prompt, courteous, and accurate advice when dealing with queries from, or initiating contact with service users, their representatives, or outside agencies, and provide feedback on queries raised.
Keep up to date with changes to policy and use this knowledge to improve tenancy management service and customer service outcomes.

Essential Experience Required

Previous experience in a housing organization or similar environment is essential.
Knowledge of social housing and housing management is essential.
Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential.

Essential Qualification Required

Additional Information

Requirements

Previous experience in a housing organization or similar environment
Knowledge of social housing and housing management
Knowledge of business processes and I.T. systems used in the administration of front-line service delivery
General education qualification or equivalent relevant experience

Housing Liaison Officer