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Housing Benefits Overpayments Officer
- Posted 25 June 2025
- Salary 25
- LocationLeicester LE1 United Kingdom
- Job type Full time
- Sector Financial / Banking / Accounting
- ReferenceOR8705
Job description
1 months contract with local authority
We are seeking a skilled Overpayments Officer with a strong grasp of Housing Benefit Overpayment legislation and proficiency in utilizing One Revs and Bens software (Academy) for 20-25 hours a week. The primary responsibilities will include:
- Responding to customer inquiries via telephone, email, and letter.
- Monitoring existing HB overpayments and contacting customers to establish/amend payment plans and chase missed instalments.
- Utilizing DWP systems (Searchlight) to trace customers and optimize overpayment recovery.
- Reviewing existing overpayments and providing recommendations for write-offs.
- Handling applications for Breathing Space.
- Managing IVA's and DRO's.
- PDP referrals.
Requirements
- Proven experience as an Overpayments Officer or similar role.
- In-depth knowledge of Housing Benefit Overpayment legislation.
- Proficiency in using One Revs and Bens software (Academy).
- Strong communication and customer service skills.
- Ability to work 20-25 hours per week.
