2 months contract with a local authority

Job Purpose

Provide an efficient and effective high-quality reception/clerical/administrative service while delivering high levels of customer services.

Key Duties/Accountabilities

Action termination of tenancies including dealing with keys from outgoing tenants
Register, update, assess, and maintain Housing Register Applications
Assist with the annual review of the Housing Register, processing and replying to website messages, and dealing with change of circumstances requests
Provide an initial advice service to customers in housing need and those with a related inquiry, establish needs, and signpost for further assistance as appropriate
Assist with reception cover
Input garage applications
Deal with telephone and face-to-face inquiries

Essential Experience Required

Experience of working in an office/administration environment is essential
General administration tasks – typing, answering telephone as the first point of contact is essential
Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential

Essential Qualification Required

An NVQ II in administration or equivalent or have equivalent relevant experience is essential

Additional Information

Requirements

Housing Assistant