• The role provides general administrative support to the Operations Team, contributing to the smooth running of services through effective coordination, communication, and organisational skills.

• The postholder will play a key part in managing communications, maintaining records, and supporting a range of operational and service-related activities.

• Attend meetings, take accurate notes, and update action trackers accordingly.

• Organise and facilitate meetings as required, including arranging venues, sending invitations, and preparing relevant documentation.

• Monitor the Operations general inbox and respond to customer enquiries or complaints when escalated beyond the Contact Centre, including correspondence with elected members, Senior Managers, and members of the public.

• Provide support to the Operations Support Officer in the day-to-day administration of sports pitch bookings, including use of booking software for new, amended, or cancelled bookings.

• Order Personal Protective Equipment (PPE) for managers and staff through approved suppliers, including monthly payment analysis and sample testing where appropriate.

• Assist with the coordination of internal and external staff training, including bookings, attendance tracking, and resource allocation.

• Carry out other general administrative duties as required, supporting the team in delivering efficient and responsive services.

• Strong administrative skills with experience in managing inboxes, note-taking, and maintaining trackers.

• Confident in liaising with a wide range of stakeholders including the public, elected members, and senior staff.

• Proficient in using Microsoft Office and other standard IT systems, with the ability to quickly learn booking or database software.

• Excellent organisational skills, including the ability to prioritise tasks and manage multiple responsibilities effectively.

• Strong attention to detail and ability to follow procedures accurately.

• Previous experience working in a customer-facing or public service environment is desirable.

• The closing date: 05/08/2025.