• A skilled and knowledgeable Welfare Rights Officer is required to deliver specialist advice and casework in relation to welfare benefits, with a particular focus on Discretionary Housing Payments (DHP).

• The postholder will provide expert guidance to residents facing financial hardship, ensuring they receive the support they are entitled to while maximising income and preventing homelessness.

• This role involves complex casework, decision-making on DHP applications, and collaborative working across housing, revenues, and support services.

• Assess and make informed decisions on Discretionary Housing Payment applications, ensuring fair and consistent use of the fund

• Provide comprehensive welfare benefits advice and advocacy to residents, including support with appeals and tribunals

• Carry out financial assessments to identify income maximisation opportunities and benefit entitlements

• Liaise with internal departments and external agencies to support coordinated approaches to housing and income issues

• Maintain accurate and timely case records, ensuring compliance with data protection and audit requirements

• Monitor DHP expenditure and trends, providing reports and insights to management as required

• Support service users at risk of eviction or homelessness through targeted benefits advice and budgeting support

• Contribute to policy development and service improvement in relation to welfare rights and discretionary funding

• In-depth knowledge of welfare benefits legislation, including Housing Benefit, Universal Credit, Council Tax Reduction, and DHP

• Experience managing complex benefits casework, including representation at appeal or tribunal level

• Ability to interpret and apply legislation, regulations, and policy to individual cases

• Strong understanding of Discretionary Housing Payment guidance and local authority budget management

• Excellent written and verbal communication skills, with the ability to explain complex information clearly

• Experience working within housing, advice, welfare rights, or local government settings

• Strong IT skills, including experience with case management systems and MS Office

• High level of numeracy and analytical skills to conduct financial assessments and manage caseloads effectively

• The closing date: 17/10/2025.

• Office location: London-based, hybrid working may be considered.