Job description

3 months contract with a Local Authority

Job Summary:

• This role sits within the Home to School Transport team, responsible for ensuring that over 1,000 children are safely and efficiently transported to and from school each day.

• The postholder will cover key functions related to eligibility assessment and planning for transport, including working closely with social workers, families, and transport providers.

• The position involves processing applications, supporting appeals, and ensuring timely, effective coordination of transport for children in mainstream and social care settings.

Key Duties/Accountabilities (Sample):

• Assess and determine entitlement to home-to-school transport in line with current statutory and local policies.

• Process applications for social care transport, working directly with social workers and procurement colleagues.

• Arrange suitable transport quickly to minimise disruption to education, particularly for children in foster care placements.

• Support with the preparation of paperwork for Stage One and Stage Two transport appeals.

• Liaise with a wide range of stakeholders including parents, passenger assistants, transport providers, and schools.

• Manage conflicting priorities in a fast-paced environment to maintain continuity of service.

• Respond to telephone enquiries and provide clear, accurate advice and information regarding transport provision.

Skills/Experience:

• Strong organisational skills with the ability to manage multiple competing demands.

• Experience of working in a customer-focused environment, ideally in education, social care, or transport services.

• High level of written and verbal communication skills.

• Good IT proficiency, including use of MS Office and case management systems.

• Ability to interpret and apply policy guidance when making decisions.

• Experience handling appeals; complaints or sensitive customer interactions is desirable.

• Able to work both independently and as part of a team in a high-pressure setting.

Additional Information:

• Full-time role – 37 hours per week (Monday to Friday, 08:30 – 16:30).

• The closing day: 31/07/2025 at 12:00.

Transport Officer

Transport Officer

Job description

Karina Nazarenko