Role Purpose

Wokingham Borough Council is seeking a skilled Mosaic Trainer to support the delivery and adoption of improvements within the Children’s Mosaic Improvement Programme. This role is critical to ensuring frontline staff are confident and capable in using updated workflows, recording tools, and case management features.

The trainer will design and deliver engaging training that supports best practice, compliance, and operational efficiency. Working closely with subject matter experts, operational leads, and technical colleagues, you will play a key role in embedding system and practice change across the service.

Key Responsibilities

• Design and deliver tailored Mosaic training to Children’s Services staff at all levels.
  

• Create high-quality training materials, user guides, and digital learning content aligned with new workflows and system functions.
  

• Conduct training needs analysis across teams to inform content design and delivery approaches.
  

• Collaborate with SMEs, social care practitioners, and project leads to ensure training reflects real-world practice and statutory requirements.
  

• Support user acceptance testing (UAT), early adopter groups, and drop-in sessions with guided walkthroughs and informal coaching.
  

• Keep training content current, incorporating feedback and updates from system design changes.
  

• Deliver training in line with the programme’s phased rollout and go-live schedule.
  

• Collect and evaluate feedback from each training session, refining delivery and resources accordingly.
  

Key Deliverables

• Comprehensive, easy-to-use training materials and e-learning content
  

• Clearly defined training delivery schedule mapped to programme phases
  

• Training attendance logs and user readiness records for audit and assurance
  

• Actionable feedback reports from each training cohort
  

• Tangible improvement in user confidence, accuracy, and efficiency in Mosaic use