• The Training Manager will play a pivotal role in supporting the transformation of the Repairs and Investment department within the Housing and Safer Communities directorate.

• Responsible to the Lead Project Manager, this post will lead the design, delivery, and evaluation of training programmes to embed new systems, policies, and procedures, enabling improved resident experiences and more efficient service delivery.

• The role requires collaboration across multi-disciplinary project teams, operational teams, and digital colleagues to ensure that staff are fully supported through change and equipped with the skills to provide a modern, customer-focused service.

• Design, develop and deliver face-to-face and digital training programmes that support transformation initiatives across the Repairs and Investment department.

• Collaborate with subject matter experts, IT colleagues, and project teams to develop user-centric training materials aligned with business needs and system changes.

• Create engaging, accessible training resources including manuals, handouts, and e-learning content.

• Develop and implement a robust training evaluation framework, providing insight and feedback to senior leadership.

• Promote the training programme internally to maximise participation and ensure high uptake.

• Work closely with operational managers to embed training outcomes and ensure continuous improvement.

• Line manages and coach junior training team members to ensure consistent delivery of high-quality training.

• Act as a training ambassador across the department, providing strategic recommendations to improve the learning culture and support ongoing digital transformation.

• Keep up to date with current legislation, compliance, systems and best practice through professional development and external engagement.

• Strong background in training design and delivery, with experience managing training programmes linked to digital transformation and service redesign.

• Proven ability to tailor training for varied audiences, incorporating different learning styles and user needs.

• Excellent communication and stakeholder engagement skills; able to influence and collaborate across departments.

• Experience in developing training strategies, materials, and evaluation tools.

• Strong organisational, analytical, and project management skills.

• Knowledge of adult learning principles and user-centred training approaches.

• Experience conducting training needs analysis to shape curriculum priorities.

• Experience in housing or repairs settings, particularly within the public sector.

• Familiarity with housing management and compliance systems such as NEC Housing, DRS, GoMobile, Propeller, and Power BI.

• Understanding of Building Safety and Compliance legislation.

• Experience delivering training related to IT systems and digital tools.

• Strong coaching and mentoring background with line management experience.

• Demonstrated passion for technology for social good and public service innovation.

• The closing date: 25/04/2025 @16:00.

• Full-time role – 35 Hr/week.

• Hybrid – 2 days/week in the office.