• The postholder will deliver a high-quality tenancy sustainment and lettings service within the private rented sector (PRS), supporting customers from a range of backgrounds including Housing Options Centre (HOC), Children and Young People (CYP) services, and the National Refugee Transition Programme Fund (NRTPF).

• The role focuses on maximising access to good quality, affordable PRS housing to prevent homelessness, promote independence, reduce reliance on temporary accommodation, and meet both local and corporate objectives.

• Increase supply and access to suitable PRS accommodation through direct engagement with landlords and agents.

• Carry out inspections to assess property suitability in line with housing needs and statutory requirements.

• Assess customer suitability for PRS housing based on financial assessments and tenancy history.

• Facilitate accompanied viewings, tenancy sign-ups, and settlement processes.

• Provide expert guidance to tenants and landlords on tenancy rights, housing benefit, welfare reform, and local services.

• Act as a mediator in tenancy disputes, promoting tenancy sustainment and preventing evictions.

• Ensure all properties meet legal standards and local policy requirements including health and safety compliance.

• Maintain accurate records of tenancies, landlords, and property details.

• Manage and administer financial incentives, deposits, and bonds in line with Council procedures.

• Collaborate with internal departments and external agencies to provide a seamless housing service.

• Prepare detailed performance and monitoring reports as required.

• Strong working knowledge of the private rented housing sector, including tenancy legislation, housing law, and welfare reforms.

• Experience of working with landlords, letting agents, and vulnerable tenants, including those at risk of homelessness.

• Excellent communication, negotiation, and mediation skills to build and maintain professional relationships.

• Proven track record of achieving performance targets in a pressured environment.

• Ability to analyse housing needs and deliver appropriate housing solutions quickly and efficiently.

• Strong organisational skills and ability to manage a diverse caseload independently.

• Confident in the use of IT systems, databases, and digital record keeping.

• Experience of delivering excellent customer service and working in a customer-focused environment.

• Knowledge of local services and ability to signpost customers to additional support as required.

• The closing date: 08/05/2025 @09:00.

• Basic DBS is required.