Technical Lead

Posted 27 October 2025
Salary 255.67
LocationRhondda CF42 United Kingdom
Job type Full time
Sector Technology / IT / Internet
ReferenceRQ1630908

Job description

Summary:

3 Months contract

The Technical Lead for Unified Communications is responsible for managing and maintaining critical ICT infrastructure, including network switches, Wi-Fi, and firewalls, ensuring compliance and effective patching. This role is pivotal in leading the operational support and management of the authority’s data and voice services as part of the third-line support function of the ICT Service Desk. Additionally, the position supports the development and enhancement of the Authority’s IT communications infrastructure, encompassing Wide Area Networks, Telecommunications Systems, Local Area Networks, and network access and Internet security systems.

Responsibilities:

  • Ensure continuity of service for the Authority’s data and voice communications.
  • Serve as the primary contact for the Authority’s communications network service suppliers.
  • Collaborate with system users and operational teams to enhance communication services.
  • Manage and resolve logged incidents according to the Service Level Agreement.
  • Resolve incidents at the first point of contact using remote support tools when possible.
  • Foster strong relationships between ICT, service providers, and user groups.
  • Maintain accurate records of network systems and configurations within the ICT Change Management Process.
  • Collaborate on the design and development of the Authority’s ICT services.
  • Research and provide advice on technology developments.
  • Offer guidance for optimal use of communications across networks.
  • Support the Team Leader - Front Office Support with operational issues.
  • Maintain high operational security standards for ICT communications networks.
  • Advise on efficient use and potential misuse of external communications services.
  • Assist with Unified Communications network design and installation.
  • Coordinate with ICT Managers on hardware, communications, and software provision.
  • Work with the Configuration & Change Officer to maintain the integrity of the CMDB and asset management records.
  • Contribute to the development and maintenance of strategic plans and frameworks.
  • Manage relationships with suppliers, clients, team members, and stakeholders.
  • Provide ad-hoc support and lead specific projects as needed.

Requirements


  • Knowledge/Education:
    • Strong knowledge of LAN/WAN/Telephony Operations and Unified Communications Management.
    • Proficiency in Project Management and maintaining business-critical systems.
    • Understanding of Information Security Management.
    • Familiarity with Microsoft Windows, Servers, Storage, Citrix, and Networking Environments.
    • ITIL service management or similar qualification.
    • PRINCE2 project management or similar qualification.
    • Educated to HNC level in a relevant IT subject.
  • Experience:
    • Experience managing multiple complex services and projects.
    • Skills in customer, contract, supplier management, procurement, and negotiation.
    • Proven ability in implementing and supporting solutions and Business Systems.
    • Experience designing, implementing, and maintaining Business Critical Services.
    • Integration experience with Networking, client-server, and end-user computing.
    • Research and management skills in emerging technologies.
    • Experience in the Public Sector.
    • Experience developing and implementing operating plans for complex services.
    • Ability to provide specialist guidance and translate policy into technical Security Standards.