Summary

This is a 3-4 month contract position with a local authority, focused on delivering high-quality revenue services, including Council Tax billing and recovery, Non-Domestic Rates (NNDR), and Housing Benefit Overpayment (HBOP) recovery. The role involves managing a personal caseload, providing expert advice to customers, and contributing to service improvement initiatives.

Responsibilities

Meet individual and team targets for Council Tax, NNDR (including BIDs), and HBOP recovery.
Manage a specific caseload with autonomy and accountability.
Respond to customer enquiries via phone, email, and face-to-face.
Investigate and resolve cases, liaising with internal and external stakeholders.
Identify and apply discounts, exemptions, and liability reductions accurately.
Prepare data for government returns and internal reports.
Identify operational issues and lead service improvement projects.
Compile statistical data for complaints, FOIs, and quality monitoring.

Essential Experience Required

Proven experience in revenues, council tax, NNDR, or similar public sector finance roles.
Strong customer service and case management skills.
Experience in data analysis, reporting, and service improvement.
Familiarity with debt recovery processes and legal frameworks.

Essential Qualification Required

Minimum of GCSEs (or equivalent) including Maths and English.
Relevant professional qualification in public administration, finance, or revenues (e.g., IRRV) is desirable.
Training in customer service, data protection, and local government finance is advantageous.

Additional Information

Revenues Officer