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2-3 months contract with a Local Authority

Job Summary:

•The Resident Liaison Officer plays a vital role in supporting the delivery of major works and retrofit programmes to improve the energy efficiency of social housing stock.

•This role ensures residents are fully informed, engaged, and supported throughout the lifecycle of projects, particularly in relation to planned improvements funded through major national decarbonisation schemes.

•The postholder acts as a key point of contact for tenants and leaseholders, ensuring high standards of customer care, clear communication, and consideration of residents’ individual needs.

Key Duties/Accountabilities (Sample):

•Coordinate resident engagement before and during retrofit and major works projects, including surveys, assessments, and appointments.

•Organise and participate in resident consultation meetings, both in person and online, providing updates and managing expectations.

•Act as a communication link between residents, contractors, technical teams, and internal departments.

•Identify and address special requirements, vulnerabilities, or support needs to ensure works can be delivered with minimal disruption.

•Collaborate with housing, tenancy, ASB, and asset management teams to align works planning with local knowledge.

•Assist in resolving access issues and ensure residents are kept informed at every stage of the project.

•Attend project meetings and contribute to service improvements, particularly regarding customer care.

•Draft communications such as newsletters, leaflets, and social media posts in liaison with communications teams.

•Provide updates to elected members on project progress and resident concerns.

•Ensure all duties are carried out in compliance with safeguarding, health and safety, and data protection standards.

Skills/Experience:

•Minimum of 5 years’ experience in a customer-facing role.

•Strong communication skills with experience liaising across varied stakeholders.

•Experience in a housing/property-related environment.

•Proven ability to support customer-focused improvements.

•Experience in drafting newsletters and using social media for engagement.

•Experience working on retrofit or energy efficiency schemes.

•Background in social housing or contractor environment delivering property services.

•Familiarity working with elected representatives or councillors.

•Proficient in Microsoft Office applications; experience with housing systems desirable.

•Comfortable working with IT systems to manage and record resident data and communications.

Additional Information:

•The closing date: 19/06/2025 @18:00.

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