Job description

Summary

Join the North London Waste Authority (NLWA) in our mission to preserve resources and the environment for future generations. We serve two million residents across seven boroughs, promoting waste reduction and recycling through strategic campaigns and educational programs. As part of our efforts to address the climate emergency, we are developing the greenest Energy Recovery Facility in the country. This role is crucial in supporting the planning, coordination, and delivery of our contamination reduction and recycling education plan, ensuring alignment with contractual requirements. You will focus on project management, stakeholder engagement, data collection, and schedule planning to achieve program objectives.

Responsibilities

Assist in developing and implementing the contamination reduction and recycling education plan.
Organize and manage the recycling advisor team, track progress, and prepare regular reports.
Collect, analyse, and present data to support decision-making processes.
Design and execute resident and stakeholder engagement and communication activities.
Collaborate with internal teams and external partners to ensure timely project milestone delivery.
Coordinate daily and weekly team schedules to meet agreed objectives.
Monitor and evaluate service trials and pilots, gathering feedback and reporting outcomes.
Support the Strategy & Services Team in enhancing waste and recycling services.
Supervise a team of advisors, identifying and addressing issues proactively.
Perform other duties as required, commensurate with the role.

Work Environment

The NLWA offices are located in Tottenham Hale, easily accessible by public transport. The role requires working Tuesday to Saturday, 10:00 am to 6:00 pm, with flexibility for earlier or later shifts as needed. The ability to travel around the authority area using public transport is essential, and an Oyster card will be provided. The postholder must adhere to the Authority’s codes and procedures and participate in performance management and relevant training.

People Management Responsibilities

The Project Supervisor will manage a team of Recycling Advisors and work collaboratively with the Strategy & Services Team to support priority campaigns. Embracing a self-managed team ethos, you will ensure resources are used flexibly to achieve priority work areas.

Relationships

Reporting to the Contract Manager, Recycling, the postholder will work closely with the Strategy & Services Team and engage with local and regional stakeholders, communications leads, partner organizations, residents, and community groups, maintaining professionalism at all times.

Requirements

Educated to A-level or equivalent.
Relevant training in customer service, community engagement, or sustainability.
Experience in project support or coordination, preferably in a public service or environmental context.
Knowledge of waste management, recycling services, or environmental sustainability (desirable).
Experience liaising with diverse stakeholders and partners.
Proficient in data collection, analysis, and reporting (e.g., surveys, CRM systems, Excel).
Strong organizational and administrative skills, with the ability to manage multiple tasks.
Excellent written and verbal communication skills, capable of preparing reports and presentations.
Confident in engaging with residents, community groups, and colleagues.
Proficient in standard office IT applications (e.g., MS Excel, Word, PowerPoint, project management tools).
Enthusiastic, proactive, and team-oriented with a can-do attitude.
Committed to customer service and improving local environmental outcomes.
Respectful, approachable, and able to build trust quickly.
Flexible and adaptable to changing priorities, with the ability to work varied shifts.
Adherence to NLWA’s values is expected.

Project Supervisor