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6 Months Contract
Responsibilities
Desirable Skills
Location
Process Mapping Specialist
- Posted 23 November 2025
- Salary 22.78
- LocationUsk NP15 United Kingdom
- Job type Full time
- Sector Social / NGO / Health & Care
- ReferenceOR18072
Job description
6 Months Contract
Summary
We are seeking a Process Mapping Specialist to lead workshops and facilitate the analysis, mapping, and redesign of business processes as part of our new case recording system implementation. This role is crucial in ensuring that workflows are documented, optimised, and aligned with our digital transformation goals, specifically supporting the implementation across Social Care.
Responsibilities
- Process Mapping & Analysis
- Develop accurate "as-is" and "to-be" process maps using tools like Visio or Lucidchart.
- Identify inefficiencies and collaborate with teams to propose redesigns for improved operational effectiveness.
- Develop accurate "as-is" and "to-be" process maps using tools like Visio or Lucidchart.
- System Integration
- Align mapped processes with new systems and reporting frameworks.
- Support configuration, validation, and testing during implementation phases.
- Align mapped processes with new systems and reporting frameworks.
- Stakeholder Engagement
- Facilitate workshops with practitioners, managers, and regional partners.
- Secure buy-in for process changes and ensure smooth adoption.
- Facilitate workshops with practitioners, managers, and regional partners.
- Documentation & Governance
- Produce clear visual and written documentation for workflows.
- Ensure compliance with GDPR and organizational governance standards.
- Produce clear visual and written documentation for workflows.
- Change Management
- Communicate process changes effectively and support training plans.
- Maintain action plans and contribute to project reporting.
- Communicate process changes effectively and support training plans.
Requirements
- Proven experience in business process mapping and improvement.
- Strong knowledge of digital delivery standards (e.g., GDS) and Agile methodologies.
- Proficiency in process mapping tools (Visio, Lucidchart, or similar).
- Excellent analytical and problem-solving skills.
- Skilled in facilitation and stakeholder engagement.
- Understanding of data protection and compliance frameworks.
Desirable Skills
- Experience in social care or public sector transformation projects.
- Familiarity with system configuration and UAT processes.
- Knowledge of continuous improvement methodologies (Lean, Six Sigma).
Location
Based in Usk with travel required to other Social Care locations within Monmouthshire, such as Abergavenny, Monmouth, and Chepstow.
