Parking Appeals and Representations Officer

Posted 21 October 2025
Salary 22.98
LocationWoolwich SE18 United Kingdom
Job type Full time
Sector Government & Public Sector
ReferenceRQ1629018

Job description

Summary:

The role involves working within the Back Office Parking Team, reporting to a Team Leader. The primary responsibility is to manage inquiries and correspondence related to Penalty Charge Notices (PCNs), including challenges, representations, appeals, and charge certificates. The position requires producing high-quality responses within set productivity targets and deadlines. The role demands a thorough understanding of complex legislation and the ability to make balanced judgments based on evidence. Career progression is available from SC5 to SO1 upon meeting performance standards.

Responsibilities:

  • Investigate and respond to all inquiries and correspondence regarding PCNs at all statutory process stages.
  • Ensure high-quality responses are produced to meet productivity targets.
  • Maintain a consistently high standard of work, often under strict deadlines.
  • Evaluate evidence to make balanced judgments on each case.
  • Obtain and maintain knowledge of relevant legislation and ensure compliance.
  • Investigate and respond to Parking Appeals, preparing evidence packs for London Tribunals.
  • Complete the investigation and evidence submission process within target dates.
  • Attend personal appeals and act as a liaison between the Council and London Tribunals.
  • Respond to communications from London Tribunals within required timeframes.
  • Identify opportunities for service improvement and participate in related projects.
  • Provide guidance on complex issues and liaise with internal and external bodies.
  • Cover for other Appeals and Reps Officers or Line Management as needed.
  • Participate in training and development courses as required.
  • Adhere to health and safety regulations, Data Protection/GDPR, and Council policies.
  • Perform duties in line with Council’s staff values, focusing on improving residents' lives.
  • Undertake additional duties or transfer to another department as directed.

Requirements


  • Experience in handling inquiries and correspondence related to PCNs.
  • Ability to produce high-quality work within tight deadlines.
  • Strong judgment skills to evaluate evidence and make decisions.
  • Knowledge of relevant legislation and compliance requirements.
  • Experience in preparing evidence packs and attending tribunal hearings.
  • Ability to identify service improvement opportunities.
  • Strong communication and liaison skills.
  • Willingness to participate in training and development.
  • Commitment to health and safety, data protection, and equality policies.
  • Flexibility to undertake additional duties or departmental transfers as needed.