Job description

3-6 months contract with a Local Authority

Job Summary:

• We are seeking an experienced Operational Manager for a 3–6-month interim assignment to lead and oversee a busy frontline service.

• The successful candidate will ensure the efficient day-to-day delivery of operations, including staff supervision, service performance monitoring, and resource management.

• The role requires strong leadership, strategic thinking, and a commitment to driving service improvement and innovation in a dynamic environment.

Key Duties/Accountabilities (Sample):

• Oversee and manage frontline operations, ensuring consistent and high-quality service delivery.

• Lead, motivate, and develop multidisciplinary teams to meet organisational objectives.

• Monitor and report on service performance and delivery against key targets and priorities.

• Identify and implement service improvements and operational efficiencies.

• Maintain strong working relationships with internal departments and external partners.

• Manage contracts and ensure best value through robust performance monitoring.

• Provide high-level strategic and operational reports to stakeholders.

• Influence service planning in line with corporate priorities and statutory obligations.

• Ensure compliance with policies, procedures, and regulatory requirements.

• Represent the service in partnership forums and politically sensitive environments.

Skills/Experience:

• Substantial experience in operational management within a local authority or public sector setting.

• Proven ability to lead and manage large frontline teams effectively.

• Strong experience in performance management, service improvement, and contract monitoring.

• Ability to build and maintain strong partnerships and stakeholder relationships.

• Skilled in analytical thinking, problem solving, and agile decision-making.

• Excellent communication skills including report writing for senior stakeholders.

• Strategic planning and ability to align operational delivery with broader organisational goals.

• Experience working in politically sensitive or high-profile environments.

• Understanding of statutory performance frameworks and reporting mechanisms.

• Experience delivering services that demonstrate value for money and quality assurance.

Additional Information:

• Full-time: 36 hours per week (09:00 – 17:00 (Monday – Friday).

Operational Manager

Job description

Karina Nazarenko