Member Services Manager

Posted 06 April 2025
LocationTrowbridge BA14 United Kingdom
Job type Permanent
Sector Financial / Banking / Accounting

Job description

Fulltime position with local authority 

Job Description



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We are seeking a Member Services Manager to join our team in the Financial Services industry. The ideal candidate will be responsible for overseeing the pension and fund services provided to our clients, with a focus on service management within the public sector. The Member Services Manager will play a key role in ensuring the delivery of high-quality services to our members, while also identifying opportunities for improvement and growth within the organization.

Responsibilities:


  • Oversee the management of pension and fund services for our clients in the public sector
  • Develop and implement strategies to enhance service delivery and member satisfaction
  • Collaborate with internal teams to ensure seamless coordination and execution of member services
  • Analyze performance metrics and identify areas for improvement in service management
  • Stay updated on industry trends and regulations related to pension and fund services
  • Build and maintain strong relationships with clients and stakeholders to understand their needs and expectations


Requirements

Requirements:



  • Proven experience in pension and fund services management
  • Strong understanding of public sector service management
  • Excellent communication and interpersonal skills
  • Ability to analyze data and identify areas for improvement
  • Knowledge of industry regulations and best practices in financial services