Licensing Support Officer

Posted 11 December 2025
Salary 15.83
LocationLoughborough LE11 United Kingdom
Job type Full time
Sector Administration / Clerical
ReferenceOR19418

Job description

Summary

The role involves supporting the Licensing Section in executing licensing and registration tasks as per relevant legislation and Council policies. This includes overseeing the statutory regulation of Alcohol, Gambling, Scrap Metal, Hackney Carriage, and Private Hire licensing, along with other related regulatory duties. The position is vital for ensuring compliance with legal standards and maintaining effective communication with the public and other agencies.

Responsibilities

  • Review and process new applications, variations, and transfers under the Licensing Act 2003 and Gambling Act 2005, ensuring documentation is valid and accurate.
  • Handle applications for Hackney Carriage and Private Hire Vehicle/Driver Licences, verifying all necessary documents such as DBS, Medical, and DVLA information.
  • Provide information and address inquiries and complaints from applicants, colleagues, and Elected Members via phone, email, and in-person.
  • Collaborate with internal and external agencies, including the Police and Environmental Protection.
  • Apply specialist skills to understand complex licensing issues and stay updated on legal and organizational changes.
  • Support the Licensing team in maintaining records and preparing reports for licensing panel hearings.
  • Record and balance all financial transactions within Licensing.
  • Ensure secure management of information and report any breaches in line with Council policies.

Requirements


  • Strong analytical skills for reviewing and verifying application documents.
  • Excellent communication skills for interacting with the public and various stakeholders.
  • Ability to work collaboratively with internal and external agencies.
  • Proficiency in maintaining accurate records and preparing reports.
  • Knowledge of relevant legislation and Council policies.
  • Experience in handling financial transactions securely.
  • Commitment to upholding information security standards.