3 months contract with local authority

Responsibilities:

• Accurately diagnose repairs, raise orders on IT systems, and book appointments with contractors
  
• Handle a high volume of calls in a contact centre to meet targets
  
• Respond to phone enquiries in a professional, polite, and efficient manner, projecting a positive image of the organization
  
• Liaise with other departments, agencies, and contractors as necessary
  
• Process service requests in line with policy and provide advice and information to customers
  
• Proactively work with team members to improve customer service delivery
  
• Handle customer complaints in accordance with the Complaints procedure
  
• Undertake training and events to improve communication and assist with personal development
  
• Contribute towards the overall service objectives and targets of the Housing Repairs Services Team
  
• Comply with the Code of Conduct and relevant legislation
  
• Carry out responsibilities within the framework of the organization's core values, Health and Safety Policy, Dignity for all Policy, and Equality & Diversity Strategy
  
• Work according to necessary shift patterns and provide cover for team members during periods of absence
  
• Undertake any other duties commensurate with the role of Housing Repairs Coordinator
  

• Knowledge and understanding of current issues relating to social housing and social housing repairs
  
• Experience in a contact centre environment handling high volume of calls
  
• Excellent communication skills and ability to provide high standard of customer care
  
• Ability to work proactively with team members to improve customer service delivery
  
• Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act
  
• Willingness to work necessary shift patterns and provide cover for team members during periods of absence