Job description

2 months contract with a Local Authority

Job Summary:

• An experienced Housing Quality and Standards Manager is required to lead on service improvements, regulatory compliance, and housing standards across a local authority setting

• The role involves working closely with internal teams, residents, and external stakeholders to ensure housing services align with legal, regulatory, and performance expectations

• The postholder will play a key role in shaping housing delivery to meet national standards and local priorities

Key Duties/Accountabilities (Sample):

• Lead and deliver housing service improvement projects that result in measurable outcomes

• Ensure compliance with the legal and regulatory frameworks governing social housing

• Monitor and respond to regulatory requirements, including those from the Regulator of Social Housing

• Liaise with relevant bodies such as the Local Government and Social Housing Ombudsman, and the ICO

• Support or manage housing-related casework, ensuring thorough and compliant responses

• Provide detailed policy analysis and recommendations for improving service delivery

• Prepare written reports, briefings, and presentations for officers, members, and residents

• Build strong working relationships across departments and with partner agencies

• Use performance and data tools such as Microsoft Dynamics and Power BI to analyse, report, and monitor housing quality

Skills/Experience:

• In-depth understanding of legal and regulatory frameworks relevant to social housing

• Strong analytical skills to evaluate systems, draw conclusions, and develop recommendations

• Excellent writing skills for varied audiences, including residents and professionals

• Confident in working across complex environments with a wide range of stakeholders

• Skilled in developing and delivering presentations in formal and informal settings

• Familiarity with the roles of the Local Government Ombudsman, Social Housing Ombudsman, and the Information Commissioner's Office

• Proficiency in Microsoft Dynamics and/or Power BI

• Proven track record of delivering successful service improvement initiatives in large organisations

• Operational housing delivery experience, particularly within councils or registered providers

• Experience in managing or assisting with housing casework in a public sector setting

• Clear understanding of and commitment to equal opportunities policies and their practical application

• Commitment to upholding the organisation’s staff values in daily work

Additional Information:

• The candidate is required to attend the office for a minimum of 2 days per week with willingness to attend some fixed-date meetings in person.

Housing Quality and Standards Manager

Job description

Karina Nazarenko