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Housing Quality and Standards Manager
- Posted 28 July 2025
- Salary 35.4
- LocationGreenwich SE10 United Kingdom
- Job type Contract
- ReferenceRQ1572747
Job description
2 months contract with a Local Authority
Job Summary:
• An experienced Housing Quality and Standards Manager is required to lead on service improvements, regulatory compliance, and housing standards across a local authority setting
• The role involves working closely with internal teams, residents, and external stakeholders to ensure housing services align with legal, regulatory, and performance expectations
• The postholder will play a key role in shaping housing delivery to meet national standards and local priorities
Key Duties/Accountabilities (Sample):
• Lead and deliver housing service improvement projects that result in measurable outcomes
• Ensure compliance with the legal and regulatory frameworks governing social housing
• Monitor and respond to regulatory requirements, including those from the Regulator of Social Housing
• Liaise with relevant bodies such as the Local Government and Social Housing Ombudsman, and the ICO
• Support or manage housing-related casework, ensuring thorough and compliant responses
• Provide detailed policy analysis and recommendations for improving service delivery
• Prepare written reports, briefings, and presentations for officers, members, and residents
• Build strong working relationships across departments and with partner agencies
• Use performance and data tools such as Microsoft Dynamics and Power BI to analyse, report, and monitor housing quality
Skills/Experience:
• In-depth understanding of legal and regulatory frameworks relevant to social housing
• Strong analytical skills to evaluate systems, draw conclusions, and develop recommendations
• Excellent writing skills for varied audiences, including residents and professionals
• Confident in working across complex environments with a wide range of stakeholders
• Skilled in developing and delivering presentations in formal and informal settings
• Familiarity with the roles of the Local Government Ombudsman, Social Housing Ombudsman, and the Information Commissioner's Office
• Proficiency in Microsoft Dynamics and/or Power BI
• Proven track record of delivering successful service improvement initiatives in large organisations
• Operational housing delivery experience, particularly within councils or registered providers
• Experience in managing or assisting with housing casework in a public sector setting
• Clear understanding of and commitment to equal opportunities policies and their practical application
• Commitment to upholding the organisation’s staff values in daily work
Additional Information:
• The candidate is required to attend the office for a minimum of 2 days per week with willingness to attend some fixed-date meetings in person.
