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5-6 Months Contract with a Local Authority

Summary

• The role involves supporting Housing Solutions by assisting applicants in completing HomeLink Housing applications, ensuring eligibility and appropriate prioritisation in line with the allocations policy. The position is crucial for delivering high-quality housing advice and administrative support.

Responsibilities

• Assist applicants in completing HomeLink Housing applications, both in person and via telephone.

• Verify applicant eligibility for joining the housing register.

• Assess and assign appropriate priority bands according to the housing allocations policy.

• Provide accurate and empathetic advice on a wide range of housing options.

• Maintain effective relationships with internal teams and external partners.

• Deliver efficient administrative support to the Housing Solutions team.

• Ensure compliance with relevant housing legislation and policies.

• Handle sensitive customer interactions with tact, fairness, and professionalism.

Essential Experience Required

• Previous experience working in a housing environment.

• Ability to make accurate, timely decisions under pressure.

• Strong interpersonal skills with the ability to communicate effectively at all levels.

• Proven ability to manage customer relationships with a firm but fair approach.

• Experience conducting individual assessments for social housing eligibility.

• Ability to prioritise workload and use initiative to meet deadlines.

• Knowledge of homelessness legislation is desirable.

Essential Qualification Required

• NVQ Level 2/3 in Housing Management or willingness to work towards a relevant qualification.

• Part qualification with the Chartered Institute of Housing is acceptable.

Additional Information

• Working hours: 37 per week, Monday – Friday, standard working hours

The role closes soon, apply ASAP.

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