Homelessness and Housing Solutions Officer

Posted 14 October 2025
Salary 22.11
LocationRedditch B97 United Kingdom
Job type Contract
Sector Community & Social
ReferenceRQ1624823

Job description

3-Month Contract with a Local Authority

Summary
  • This role involves providing a professional and compliant, customer-facing Homelessness and Housing Solutions Advice Service, with a strong focus on the prevention and relief of homelessness. The position supports all officers, systems, and processes within the Homelessness and Housing Solutions, Voids, Allocations & Lettings teams.
Responsibilities
  • Deliver high-quality Homelessness and Housing Solutions and Advice Services that prioritize customer needs and uphold equality, diversity, and respect for individual circumstances.
  • Serve as the central hub for all inquiries related to homelessness, housing solutions, and void and allocation services, ensuring resolution at the first point of contact or timely referral to the appropriate team or person.
  • Manage a telephone duty system to handle all inbound calls professionally and within established service levels.
  • Operate a customer-facing triage service at public offices, providing primary homelessness and housing solutions advice in accordance with relevant legislation and guidance.
  • In emergency homelessness situations, secure temporary accommodation on behalf of specialist case officers.
Essential Experience Required​
  • At least 3 years of demonstrable experience in a homelessness, housing options, or relevant customer advice service.
  • Knowledge of legislation, regulation, and policy related to the service provision.
  • Experience in delivering high-quality customer services to individuals with complex issues in emotive situations.
  • Ability to assess and meet people's needs, manage expectations, and solve problems through collaboration and partnership.
  • Experience in call handling and using specialist IT systems.
Essential Qualification Required
  • GCSEs or equivalent, including English, Maths, and/or a second language at Grade A-C.
  • CIH Professional qualification Level 3 or willingness to work towards it, or other relevant qualification is desirable.
Additional Information
  • Working hours: 37 hours per week
  • Hybrid working: 2 days per week
  • DBS is required for the role.
The role closes soon, apply ASAP.