Job description

6 months contract with a Local Authority

Job Summary:

• We are currently seeking a proactive and customer-focused Homelink Advisor for a temporary role to support an increased workload and project demand within a housing service team.

• This role involves assisting applicants with housing applications, verifying eligibility, maintaining accurate records, and providing high-quality advice on housing options.

• You will work closely with internal teams and external partners to ensure smooth operation of the housing lettings process.

Key Duties/Accountabilities (Sample):

• Support applicants in completing housing applications, either in-person or over the phone.

• Carry out assessments to determine qualification and eligibility for the housing register.

• Verify applicant details in line with the allocations policy and current legislation.

• Place applicants within the correct priority bands.

• Provide accurate and timely housing options advice to a wide range of customers.

• Liaise with internal departments and external partners to ensure effective service delivery.

• Manage housing adverts by applying eligibility criteria and ensuring accuracy of content.

• Update and maintain computerised records and manual files for the housing register.

• Promote housing partnerships and provide advice on both in-house and partner properties.

• Respond to enquiries regarding the housing register, lettings process, and housing options.

• Contribute to service improvement plans and team meetings.

• Always ensure compliance with data protection and equality policies.

Skills/Experience:

• Experience working in a housing environment, with a good understanding of allocations policies and choice-based lettings.

• Strong customer service skills with the ability to communicate tactfully and sensitively.

• Proven ability to carry out individual assessments for housing eligibility and qualification.

• Ability to make accurate decisions under pressure and manage sensitive customer interactions.

• Experience in administrative tasks, including maintaining accurate computer and paper records.

• Excellent organisational and time management skills with the ability to use initiative.

• Confident IT user – proficient in Microsoft Word, Excel, and other common applications.

• Knowledge of homelessness legislation is desirable.

• NVQ Level 2/3 in Housing Management or willingness to work towards a housing qualification (e.g. Chartered Institute of Housing).

• Strong interpersonal skills and ability to liaise with a range of internal and external stakeholders.

Additional Information:

• Start Date: ASAP (to be confirmed post-compliance).

• Contract Length: Until 31st March 2026 (initial 6-month assignment).

• Working Hours: 37 hours per week, Monday to Friday.

Homelink Advisor

Job description

Karina Nazarenko