• To provide robust support in the delivery of damp and mould-related works and projects, ensuring a high-quality, efficient, and customer-focused service. The role will be instrumental in coordinating works, supporting project delivery, managing communication with stakeholders, and assisting with administration and performance monitoring to ensure the effective management of damp-related issues within the housing stock.
  

Key Responsibilities:

• Provide day-to-day administrative and coordination support to the Head of Repairs, Damp Lead, Project Managers, and other team members involved in damp-related projects.
  

• Maintain accurate records of all project activities, timelines, communications, and performance data.
  

• Process, record, and respond to emails from shared inboxes, ensuring timely and professional responses.
  

• Support with the preparation of reports, data entry, and updating of budget tracking systems and databases.
  

• Act as the primary point of contact for residents involved in larger damp and mould projects.
  

• Coordinate logistics (e.g., temporary storage, access arrangements) and provide reassurance to tenants, particularly in sensitive or high-distress cases.
  

• Work closely with surveyors, repairs teams, and tenants to ensure works progress smoothly and are completed efficiently.
  

• Liaise with internal teams across Repairs & Investment, Asset Management, Capital Projects, and other departments to ensure joined-up planning and delivery.
  

• Act as the main coordinator for ongoing and planned damp/mould projects, helping to avoid duplication of effort and ensuring alignment with capital or reactive works where appropriate.
  

• Maintain a live overview of ongoing works, flag delays or risks, and ensure relevant updates are communicated to tenants, surveyors, managers, and other stakeholders.
  

• Collect and collate technical and performance data from staff, contractors, consultants, and other parties.
  

• Support in monitoring KPIs and contract compliance, ensuring all records are accurate and up to date.
  

• Assist with the preparation of internal and external reports as required.
  

Essential Skills and Experience:

• Experience in a project support, housing, repairs, or facilities-related role.
  

• Strong organisational and coordination skills, with the ability to manage multiple priorities and stakeholders.
  

• Excellent written and verbal communication skills, including the ability to deal sensitively with distressed or vulnerable residents.
  

• Proven ability to work collaboratively across teams and departments.
  

• Competent in Microsoft Office applications and data entry systems.
  

• Understanding of social housing repairs processes and damp/mould issues (or willingness to learn quickly).