• We are seeking three experienced Customer Service Officers to join a busy Housing Repairs team, handling damp, mould, and leak-related enquiries.

• This is a frontline role requiring strong communication and customer service skills, with responsibilities across incoming/outgoing calls, web chats, raising work orders, and general administration.

• Respond to customer enquiries via telephone, email, and web chat in a professional and timely manner.

• Accurately raise work orders and prioritise repairs for issues related to damp, mould, and leaks.

• Follow up with customers to confirm job completion and service satisfaction.

• Maintain accurate records using internal systems while adhering to Data Protection requirements.

• Liaise with contractors, internal departments, and partner agencies to resolve issues efficiently.

• Encourage digital self-service by guiding customers to use online tools and forms.

• Undertake general administrative tasks and support ongoing service improvements.

• Adhere to shift patterns and health & safety policies as required.

• Proven experience in a customer-facing role, preferably within housing or repairs.

• Excellent verbal and written communication skills.

• Ability to work independently and manage workloads to meet deadlines.

• Strong customer focus with an empathetic and problem-solving approach.

• Confident IT user with the ability to learn and work across multiple systems.

• Experience working in a call centre or high-volume contact environment.

• Knowledge of housing repairs or maintenance service processes.

• The role is office-based in Peckham (SE15) 4 days per week, with 1 day working from home.

• Full-time temporary contract: 36 hours per week.