4-Month Contract with a local authority

Job Purpose

We are seeking a Customer Administrator Officer to provide administrative support to the Tenancy and Leasehold Service Division. This role involves a wide range of responsibilities, including providing administrative support for Neighbourhood and housing services, handling general financial administration, personnel administration, recruitment organization, and managing external correspondence, complaints, freedom of information, and service requests. The successful candidate will also be responsible for processing and issuing essential user estate parking permits, requiring a high level of confidentiality and a commitment to delivering exceptional customer care.

Key Duties/Accountabilities

Manage and maintain accurate central record systems, draft letters and general responses, and perform other related administrative duties as instructed.
Log all correspondence, including complaints, subject access requests, and freedom of information enquiries in accordance with corporate procedures.
Assist the BEAT Manager with centralised record keeping, staff returns collation, and preparation and maintenance of the staff profiling system.
Undertake full stock and inventory control functions for corporate assets, highlighting any issues or potential misuse and abuse of assets to senior management.

Essential Experience Required

Proficiency in Microsoft Office Applications, particularly Microsoft Word, Excel, and Google Mail, with extensive experience in minute taking.
Familiarity with budget and financial systems.
Extensive experience in minute taking.

Essential Qualification Required

Additional Information

Requirements

Customer Administration Officer