1 month contract with a local authority

Summary

This is a 1 month contract position with a local authority aimed at delivering an exceptional customer-oriented dispute resolution service. The role focuses on providing customers with suitable solutions and a satisfying experience by supporting the efficient delivery of complaints and information services. Corporate Complaints Officers play a crucial role in ensuring timely, high-quality responses and offering advice and guidance to colleagues.

Responsibilities

Investigate complaints in accordance with the council’s Corporate Complaints Policy, presenting complex information in an accessible manner and monitoring the implementation of decisions or recommendations.
Lead responses to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman, ensuring the implementation of any decisions or recommendations.
Manage a portfolio of responsibilities related to complaints, Members’ Enquiries, and information requests policies, supporting the council’s broader objectives.
Assist the Corporate Complaints Manager and Senior Complaints Officers in developing and implementing relevant policies, including the Corporate Complaints Policy and Members’ Enquiries Protocol.

Requirements

Previous experience in a customer service environment with at least 2 years of experience managing and developing multiple staff.
Experience in handling confidential information sensitively.
Educated to A level standard or equivalent, including English Language and Mathematics.

Additional Information

Corporate Complaints Officer