3-Month Contract with a local authority

Job Purpose

Responsible for handling customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection requests (DPRs).

Key Duties/Accountabilities

Lead and initiate service improvement work within the Directorate
Support the Community Services Directorate with project work and administrative tasks
Analyse, allocate, administer, and collate all representations in the form of complaints, correspondence, MP and Member enquiries
Responsible for producing departmental procedures and working to corporate procedures
Manage the response and collation of all FOIs, EIR, and Data Protection requests according to legislative procedures and corporate guidelines
Identify and implement service improvements by researching best practices and making recommendations to managers and DMT to change processes and procedures

Essential Experience Required

Essential Qualification Required

Additional information to note

Requirements

Complaint Service Improvement Officer