Job description

5-6 months contract with a Local Authority

Job Summary:

• The Civil Enforcement Officer plays a vital role in maintaining traffic flow and public safety by ensuring compliance with parking regulations.

• The postholder will patrol designated areas, issue Penalty Charge Notices (PCNs) where necessary, and provide support to residents and visitors in understanding parking restrictions.

• The role requires working outdoors in all weather conditions, often independently, and demands a high level of professionalism and integrity when interacting with the public.

Key Duties/Accountabilities (Sample):

• Patrol on- and off-street parking locations, either on foot, bicycle, or using a council vehicle, to identify and address contraventions

• Issue PCNs in line with current legislation, using handheld devices and body-worn video technology

• Conduct equipment checks before and after shifts, reporting faults and ensuring items are fully charged and operational

• Attend daily briefings, understand deployment zones, and act in accordance with service instructions

• Record and report issues including damaged signage, road markings, and suspected abandoned vehicles

• Provide accurate witness statements when required and represent the service in tribunal or legal proceedings

• Maintain high standards of customer service, responding respectfully and helpfully to members of the public, including in challenging situations

• Assist in the development of service delivery through feedback and identification of potential improvements

• Work collaboratively with colleagues and external partners such as the police, as well as maintaining an up-to-date knowledge of relevant legislation and practices.

Skills/Experience:

• Minimum of 2 years' experience in civil parking enforcement, with a sound working knowledge of parking legislation and codes of practice

• Proven ability to handle challenging public interactions professionally and respectfully

• Competence in using handheld enforcement and body camera equipment, with accuracy in issuing PCNs

• Excellent written and verbal communication skills with attention to detail in recording evidence and completing documentation

• Sound awareness of health and safety practices, particularly relating to lone working and outdoor patrols

• Ability to work independently or as part of a team and to follow instructions in line with operational procedures

• Desirable: Full clean driving licence or CBT and willingness to use a bicycle as part of patrol duties

• Ability to maintain confidentiality, follow data protection protocols, and operate within ethical standards

Additional Information:

• The closing date: 11/07/2025 @17:00.

• Standard DBS required.

Civil Enforcement Officer

Job description

Karina Nazarenko