We are in need of an experienced Business Analyst to provide support for a local authority’s education services, with a primary focus on the MRI (Capita One) system. The successful candidate will be responsible for driving system improvements and supporting change across services such as SEND, Early Years, Education Welfare, and School Transport.

The role involves analyzing business needs, leading configuration and enhancement work, and creating a business case for key priority areas. This position will align with the local authority’s digital transformation objectives and will involve user engagement, documentation, and change support.

• Evaluate education service processes to identify opportunities for improvements and increased efficiency

• Formulate and document a strong business case for system enhancements in priority areas

• Customize and enhance the MRI (Capita One) system, including portals and forms

• Manage system projects from gathering requirements to delivery and assessment

• Collaborate with stakeholders, IT teams, and vendors to ensure smooth integration

• Assist in change management during system upgrades and rollouts

• Provide comprehensive documentation, training, and support for end-users

• Share expertise and provide guidance to internal teams on MRI (Capita One)

• Proven track record as a Business Analyst within local authority education services

• Thorough understanding of MRI (Capita One), including configuration and portal development

• Strong knowledge of SEND, Early Years, Education Welfare, and School Transport workflows

• Proficiency in SQL and reporting tools for data analysis and insights

• Experience in developing business cases and leading digital transformation initiatives

• Outstanding communication, stakeholder engagement, and problem-solving abilities