Employers
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Leasehold & Income Officer
2 months contract with a Local Authority Job Summary: •To positively contribute to the Leasehold Income Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners. •Assess strengths and weaknesses of a case as part of determining a suitable course of action, i.e. whether settlement or legal action. • To provide high quality housing management services to the Council's customers ensuring that any service charge, major works, ground rent, reserve fund and shared ownership arrears are chased up and income is maximised within specified timeframes. •To help ensure the provision of efficient financial administrative functions within the Home-ownership Services and carry out a range of financial administrative tasks. •To represent London Borough of Hackney (LBH) at County Courts and Tribunals, as and when required, in the course of debt recovery proceedings. Key Duties/Accountabilities (Sample): •To collect sums owed, reduce arrears, and where necessary, to instigate legal action for recovery by instructing the Councils legal representatives. • To carry out follow up actions with solicitors after referral and ensure that cases are concluded without undue delays. •To follow local and organisational procedures for managing accounts to ensure that prompt action is taken to recover monies outstanding on any accounts where there is unpaid ground rent, service charges, reserve fund or capital expenditure. •To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks, Building Societies, DWP, Partner agencies as well as the leaseholders, freeholders and shared owners to obtain the required information to resolve any shared ownership and ground rent, major works, service charges and reserve fund queries, including recovery of debts owed and queries arising from sale or resale. •To regularly liaise with the Leasehold Income Manager to discuss complex and contentious cases and propose creative non-standard solutions to resolve issues. •To be responsible for the preparation of any supporting information and evidence to assist with the legal action for the recovery of service charge, major works, ground rent, shared ownership rent and reserve fund arrears. •To prepare written reports on the progress of cases and, if appropriate, recommend arrears where settlements could be reached if it appears that legal action would not be cost effective. •To interview and advise customers clearly and sensitively, on issues relating to payment of shared ownership rent and ground rent, major works, service charges and reserve fund enquiries. •To prepare required paperwork for write-offs, refunds, adjustments and amendments to service charge, major works accounts, shared ownership rent and reserve fund. •To assist the Leasehold Income Manager in the reconciliation of homeowner accounts providing necessary financial information as requested. •To assist in processing enfranchisement applications, i.e. providing account balance information etc. •To carry out any other duty, as requested by the Head of Home-ownership Services that is commensurate with this post. •To liaise with internal and external auditors (or any other similar group, person or body) providing required information and to help with any agreed recommendations, as directed by Home-ownership Services Managers. •To undertake visits to homeowners in relation to income recovery and liaise with colleagues from other teams and departments, as appropriate, for any other matters that may be identified. •Undertake all tasks related to the physical adjustment and updating of account balances on spreadsheets and systems, including following the investigation of disputes and identification of non-recoverable sums, write-offs and refunds. Skills/Experience: • Ability to perform accurate arithmetical calculations to advice on balances and repayment agreements and to prepare financial statements. • High quality oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority. • Ability to implement and follow recovery procedures for the recovery of service charges, major works, ground rent, reserve fund, shared ownership rent income or similar. • Excellent negotiation skills to maximise income recovery and prevent disputes arising. • Ability to follow procedures and policies and work in accordance with legislation and statutory guidelines. Additional Information: •Full time role: 36 H/r week from 9:00 to 17:00. • Ability to work flexible hours occasionally including some weekends and evenings.
Contract
Building Surveyor - Diagnostics
3 months contract with a Local Authority Job Summary: •To deal with repair issue cases referred to them, diagnose the cause and arrange for works to be carried out. •This will include the assessment of condensation cases and drafting reports for presentation tom the High Value Repair Panel. Key Duties/Accountabilities (Sample): •Carry out building inspections as necessary to diagnose the cause of building defects, raise work orders using National Housing Federation Schedule of Rates or specifications as appropriate. •To prepare reports relating to condensation in compliance with the LBI Condensation Protocol. •To assist in the preparation of reports for senior managers, including those of a policy or strategic nature. •To produce professional technical reports and present them to the High Value Repair Panel. To manage subsidence and structural failure cases in association with specialist external consultants. •To assess alteration requests from tenants and leaseholders and complete paperwork in compliance with the process. •To manage fire, flood or collision Insurance cases. •To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures relating tom the Repairs Service. •Undertake Quality Assurance checks on works in progress or completed. •Have a good working knowledge of relevant legislation, Building Regulations and Codes of Practice. •As and when required, attend meetings, including those held out of normal working hours. Understand the repair responsibilities of the Council in relation to Tenants and Leaseholders, including Leaseholder consultation requirements. •Provide a prompt, courteous and helpful response when dealing with queries from customers, their representatives, other agencies and internal colleagues. •Monitor and oversee works on site. Agree variation requests and manage payment system. Maintain proper and accurate electronic records. •To carefully and accurately record all necessary project information to assist in the control of the project, identifying any relevant matters to the Diagnostic Surveying Manager in a timely fashion. •Obtain quotations and tenders in line with the Councils Procurement procedures and manage delegated Project Budgets. •To advise on the best development and use of the systems and liaise with staff in those sections to make full use of the systems, ensuring harmony between operational procedures and system requirements. •To ensure that services are provided in accordance with the Council’s commitment to “Best Value” and high-quality service provision to customers/clients. •To ensure that the requirements of all relevant Health and Safety legislation and the Council’s relevant policies are fully observed. •To ensure that the services which are provided are appropriate to the needs of the people of particularly disadvantaged groups, in accordance with the Council’s Equal Opportunities Service Delivery policy. •To carry out responsibilities with due regards to the Council’s Equal Opportunities Employment policy. •To perform any other reasonable, minor and non-recurring duties, appropriate to the post, as determined by the Diagnostic Surveying Manager. •The ability to diagnose building defects and recommend the associated remedial action. •Organised and proactive - able to manage their own calendar and caseload. •Ability to produce specification of works using a schedule of rates. •A good understanding of damp, mould and condensation. Skills/Experience: •Ability to carry out surveys and diagnose defects in all types of Council owned properties. •Ability to write and prepare specifications for repairs and maintenance work and major repairs and planned maintenance contracts. •Ability to prepare Bills of Quantity. •Ability to prepare work programmes, estimates, value work in progress and issue variations. •Ability to prepare and certify interim and final payments to contractors. •Ability to administer contracts and supervise work in progress. •Ability to communicate effectively by telephone, in writing and face to face in small and large meetings. •To include report writing to validate information for High Value Repair Panel, speaking at and chairing meetings, and writing client care letters following complaint investigation. •Ability to attend Council meetings and present technical reports as necessary, taking into account and adapting to the level of technical understanding of target audiences. Ability to liaise and work effectively with colleagues within the organisation. •Ability to use computer equipment effectively for the purpose of communication, input and extraction of data. •Proficiency in the use of devices, aids and instruments for the purpose of assessments and diagnosis of building failures. •Working knowledge of the building industry codes of practice, measured team and building forms of contract, the Construction (Design and Management). •Regulations and Statutory requirements applicable to the industry. •Ensure the delivery of high–quality work to agreed deadlines. •Takes responsibility for managing own work-life balance and health and safety. •Respects and embraces the diversity of colleagues and customers. •Takes responsibility for own continuous professional development (CPD). •Writes logically, clearly and concisely with clear conclusions or recommendations. •Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of the Council. Additional Information: •Full time role: 35 Hr/week from 9.00 to 17.30. •HND/C Building with demonstrable post qualification experience (BSc Building and 2 years post qualification experience) •Office based. •Access to pool vehicles.
Contract
Adults - Social Worker Older People
Contract
Registered Building Inspector
2-3 months contract with a Local Authority Job Summary: • To provide a high quality and efficient Building Control Surveyor service. • Key functions include ensuring compliance with the Building Regulations and associated legislation and assessing applications and associated plans, reports and calculations. Key Duties/Accountabilities (Sample): • To support the provision of an excellent building control service to applicants, landowners, residents, community groups, amenity groups and other interested parties. To process plans, specifications and calculations and applications for compliance with building regulations and associated legislation and take appropriate action in accordance with local performance indicators. • Undertake inspections of sites to ensure compliance with the building regulations and related legislation and take appropriate action (including logging site visit notes and dates) in accordance with local performance indicators. • To work with internal departments and/or the appropriate Principal Surveyor to ensure compliance with building regulations, licensing, fire/access regulations and public health and safety on council projects as and when required. • To advise on statutory and non statutory building control matters including collating and recording information to be used by the Council at appeals, court cases and other public hearings arising from the works of the service. • In respect of enforcement action, to prepare evidence for Court or other hearings and appear as a witness. • To provide advice and guidance to applicants and their agents/representatives as required as well as other professionals including builders, professional advisors, statutory bodies and the public. • The survey and inspection of premises in connection with Licensing functions including Entertainment Licences as well as safety at Sports Grounds legislation as and when required. • To prepare schedules/reports/drawings/plans and designs in connection with surveys/site inspections. • To carry out inspections and preparation of reports in relation to health and safety matters • To provide services in relation to SAP ratings and general conservation work. • To carry out surveys and prepare schedules in relation to party wall agreements, fire safety audits and access audits. • To deliver effective services on Partnership Schemes. • To work with internal departments to ensure compliance with building regulations on council projects as and when required. • Assisting and deputising for the Principal Surveyor as appropriate in the provision of the Building Control service. • To support the team’s performance and quality management systems as directed by the Building Control Manager. • To make delegated decisions in line with the Council’s scheme of delegation. • To achieve agreed service outcomes and outputs and personal appraisal targets as agreed with the line manager. • To actively participate in development opportunities including training courses, seminars, supervisions and other forms of on the job learning. • Communicate effectively both verbally and orally and be able to conduct meetings and give advice. • To contribute to the work of the Service by taking on tasks as requested by the line and/or service managers. • To ensure that resources are managed effectively and efficiently and opportunities for improvement are implemented. • Ensure that duties are undertaken with due regard and compliance with Data Protection and other legislation. • At all times carrying out responsibilities within the framework of the Council’s Dignity for All Policy (Equal Opportunities Policy) • To undertake duties commensurate with the grade of the post. • To actively develop and improve effective services to Partnership Schemes. • To implement innovative and effective procedures for improving service delivery. • To develop and maintain service relationships with internal departments to ensure compliance with building regulations on council projects. • Provide expert support and advice to the team such as Fire Safety, CDM and structural safety. • To assess the validity of complaints of danger arising from defective structures, and with supervision instruct the Council’s dangerous structures contractor (including outside normal working hours and at short notice). • To be able to participate in the Council’s dangerous structure rota. • Prepare accurate and detailed case files to enable the team to instruct the Council’s legal services in respect of enforcement action, prepare evidence for Court or other hearings and appear as a witness. • To coordinate a budget including monitoring of income and expenditure, authorising payments, forward planning and review. • To deputise for the Principal Surveyor including the formulation and implementation of policy, procedures and technical standards. • To work with the Principal Surveyor to implement income generation actions and take responsibility for ensuring allocated targets are met • To lead on developing and expanding effective Partnership Services. • Instruct the Council’s legal services in respect of enforcement action, prepare evidence for Court or other hearings and appear as a witness. • Provide expert support and advice to the team across a range of specialisms including Fire Safety, CDM and structural safety. • To assess the validity of complaints of danger arising from defective structures, and instruct the Council’s dangerous structures contractor (including outside normal working hours and at short notice). • Advise and assist staff in undertaking this function. • To participate in the Council’s dangerous structure rota. • To develop team performance contributing to the team achieving its key performance indicators. • At relevant post levels to undertake tasks commensurate with the grade of the post as contained in the Person Specification. • To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner. • To achieve agreed team outcomes and outputs, and personal appraisal targets, as agreed by the line manager. • To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with effective development of the post and post holder. • To be committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. • To carry out duties and responsibilities in accordance with the Council’s Health and safety Policy and relevant Health & Safety legislation. • At all times carrying out responsibilities/duties within the framework of the Council's Dignity for all Policy. (Equal Opportunities Policy). Skills/Experience: • Have appropriate post qualification building control experience. • Ability to climb ladders, scaffolding and other means of gaining access to building sites, working at heights. • Knowledge or experience of preparing evidence for court or other hearings and appearing as a witness as part of enforcement proceedings. • To have a good knowledge of relevant legislation and the ability to apply this to surveys and inspections. • Ability to undertake technically complex negotiations with service users and other interested parties to ensure the Councils policies are met. • Ability to assess the structural safety of buildings and participate in the rota dealing with dangerous structures. • Ability to instruct in respect of enforcement action, prepare and attend hearings and support team in undertaking this role. • Ability to provide expert advice to staff and colleagues. • Have good written and oral communications skills including the communication of legal and technical requirements. • Demonstrate excellent organisational skills together with experience of operating within a performance management systems. • Ability to occasionally work outside normal working hours. • Be proficient in the use of IT and its application to the service. • Ability to adhere to the Councils Dignity for All Policy. • Have significant knowledge and experience of building control work. • Demonstrable contribution to service improvement. • Manage and maintain inter departmental relationships and partnership schemes. Ability and some experience mentoring others in the disciplines of licensing, public health and safety and fire risk assessment. • Developed expert understanding in Fire Safety, CDM or structural safety. • Ability to participate in the dangerous structures rota. • Prepare robust and defendable case files and progress enforcement cases to enable the Council’s legal services to be instructed. • Have extensive knowledge and experience of building control work. • Hold corporate membership of ABE, RICS (Building Control), Institution of Structural Engineers or equivalent. • Extensive experience of supervising/mentoring the Assistant Building Control Surveyors and advise on technical issues and learning. • Developed a leading role in interdepartmental relationships and Partnership schemes. Ability and experience of checking a range of building control applications, including complex applications, for compliance with relevant legislation for the purposes of issuing a completion certificate. • Expert understanding of two or more building control related areas such as fire safety, CDM, structural safety, licensing, safety at sports grounds. • Participation in the dangerous structures rota. • Ability and experience of progressing enforcement cases to a conclusion. • Ability and experience of monitoring income and expenditure associated with cases/partnerships. Additional Information: • Full time role: 35 Hr/week from 9.00 to 15:30. • Candidate needs to be a Registered Building Inspector as specified by the Building Safety Regulator at Class 2A-F or above. • Hold a BTEC qualification, Degree or equivalent in a building construction related subject. • Working as a Registered Inspector for the Council you will be required: • To have achieved at least Class 2A competency. • To provide expert technical advice on building control matters. • Undertake detailed inspection of building work in progress, ensure compliance with Building Regulations at plan checking and final inspection of building work. • To carry an appropriate application case load. • To work with internal departments and/or other RBIs to ensure compliance with building regulations on council projects as and when required. • Assisting and deputising for the Team Manager as appropriate. • Attendance in the office at least 2 days a week and as required.
Full time
Highway Safety Inspector
6 months contract with a Local Authority Job Summary: • To undertake general and other inspections of the infrastructure network (e.g. highways, bridges, rights of way, etc) in accordance with current Codes of Practice and County Council policies. • To establish good customer relationships with elected members of the Parishes, District and County Council, members of the public, Police and highway service provider. Key Duties/Accountabilities (Sample): • To undertake and record inspections and assessments of the local infrastructure network (e.g. highways, bridges, rights of way, etc), to an agreed inspection frequency, to ensure that agreed maintenance policies are adhered to. • To maintain a methodical approach to dealing with and keeping inspection records. To report to staff any defects, urgent and routine repairs required and to ensure any other defects are brought to the attention of the appropriate team. • To order works as necessary through the highway service provider contract. • To investigate accident claims and complete, with appropriate documentation, all particulars for the County Council’s insurance team and appear in court as required. • Be prepared to undertake other highway related works as may be required, from time to time, by the service. Liaise with colleagues across the directorate and the Council to ensure the service / projects are delivered in the most efficient, effective and co-ordinated manner. Skills/Experience: • Able to demonstrate working in highway maintenance and construction, or related areas. • Good communication and interpersonal skills including the ability to respond clearly and courteously, even in difficult situations. • Methodical approach to dealing with enquiries and keeping records, including the use of IT systems to record such inspections. • To be able to write letters / instructions so as to respond to enquiries in a professional manner. • To be able to make quick decisions to react to urgent and emergency situations. • Be able to complete insurance claims and supply documents relating to specific incidents/sites. • Good IT skills. • Knowledge of relevant highways and traffic management legislation, e.g. Chapter 8 of the Traffic Signs Manual. • Able to give knowledgeable advice to the County Council’s Insurance team about claims etc. • Have the ability to travel the County and designated located area(s). Have a full UK driving licence and access to a suitable and maintained vehicle. • Have the ability to visit and inspect sites which may have difficult access. Additional Information: • Full time role - 37 Hr/week from 9.00 to 17.30.
Contract
Social Worker
3 months contract with a Local Authority Job Summary: • Council is looking to bring in a number of qualified Social Workers to cover mainly Child Protection cases. • The team manager and principle social worker have both been in their roles for a number of years and offer a wide range of experience and skills, high levels of support, guidance and advice and the team comes with varying levels of experience both as qualified and unqualified. • The team have a second PSW who case holds court cases but also provides additional support to the team and team manager. • Training opportunities and monthly supervision will be provided to all agency staff. Key Duties/Accountabilities (Sample): • We are looking for experienced social workers for both the Intake teams and Locality (long term teams) who can work with children whose names are placed on the Child Protection Register, families under Pre-Proceedings (PLO) and Court cases. • You will be working in a busy, supportive skilled team that aim to make a positive impact to children and their families in order to improve their safety and well-being. As a social worker you will make an impact on children’s lives, through your commitment and dedication you will help deliver high quality services and use a child-centred approach. Our social workers make a real difference to the families they work with and help their families who may have had a difficult start in life to achieve their best outcomes. • As a social worker you will play a pivotal role in safeguarding children, building upon family relationships to support and empower children and their families to make important choices about the direction of their lives. • Listening to families and children are at the heart of what we do. You would be working in partnership with families helping them to develop skills for their children to live in a happy and safe home environment. Skills/Experience: • Minimum 3 years post-qualifying experience in social work. • Working with children on the Child Protection Register. • Handling court cases and families under pre-proceedings. • Ability to effectively communicate with children, families, and other professionals. • Ability to work collaboratively within a supportive and skilled team. • Adaptable to flexible and hybrid working arrangements. • Focus on delivering high-quality services centered around the well-being of children and families. • Skills in supporting and empowering families to make important life choices. • Willingness to engage in ongoing training and supervision. Additional Information: • Full time role - 37 Hr/week. • Hybrid working arrangements. • Driving license is required. • Social Care Wales qualification.
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