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3 months contract with local authority
Responsibilities
Tenancy Management Officer
- Posted 14 July 2025
- Salary 21.15
- LocationHillingdon UB10 United Kingdom
- Job type Full time
- Sector Real Estate and Property
- ReferenceRQ1546168
Job description
3 months contract with local authority
The role of the Tenancy Management Officer is to oversee the end-to-end tenancy management service, ensuring the successful management of various tenancy types and the early identification of risks to support residents in living independently. This role involves collaborating with multi-agency partnerships to achieve positive outcomes and sustain all forms of occupation arrangements. The Tenancy Management Officer will be responsible for managing a patch of tenancies, delivering tenancy offers, and contributing to preventing homelessness.
Responsibilities
- People Management
- Assist in the induction and training of peers and new employees.
- Assist in the induction and training of peers and new employees.
- Resident & Community Contribution
- Demonstrate an understanding of the Council's Customer Care Standards and ensure their implementation to prioritize residents' needs.
- Demonstrate an understanding of the Council's Customer Care Standards and ensure their implementation to prioritize residents' needs.
- Operational Service Delivery
- Implement a risk-based approach to tenancy management, including risk assessment, person-centered approaches, and engagement with specialist support providers.
- Deliver interventions at an early stage to support at-risk tenants in retaining a secure home.
- Undertake risk assessments and implement effective control measures to manage tenancy risks.
- Contribute to fire safety management strategy within the managed stock.
- Encourage tenant involvement in decision-making opportunities and participation in tenancy management processes.
- Engage with individuals who are harder to reach using assertive and practical strategies.
- Maintain timely and concise case records and reports to evidence work undertaken and progress achieved.
- Ensure up-to-date monitoring and statistical information regarding casework is available.
- Implement a risk-based approach to tenancy management, including risk assessment, person-centered approaches, and engagement with specialist support providers.
- Service Planning & Development
- Contribute to the development and implementation of the Team Plan and broader strategic Housing objectives.
- Participate in case work supervision arrangements to improve effectiveness in the role.
- Contribute to the development and implementation of the Team Plan and broader strategic Housing objectives.
- Financial & Resource Management
- Identify cost-effective changes to own way of working.
- Identify cost-effective changes to own way of working.
- Continuous Improvement
- Identify and suggest improvements to current ways of working.
- Keep up to date on research, policy, and practice developments in tenancy management.
- Identify and suggest improvements to current ways of working.
- Contacts
- Collaborate with external agencies and partners including social care, health services, Probation, voluntary, and independent service providers.
- Collaborate with external agencies and partners including social care, health services, Probation, voluntary, and independent service providers.
- Additional Responsibilities
- Act as a resource across Tenancy Services and Housing Specialist Teams.
- Complete other reasonable tasks as instructed by management.
- Act as a resource across Tenancy Services and Housing Specialist Teams.
Requirements
- Previous experience in tenancy management or related field.
- Knowledge of housing regulations and legislation.
- Strong communication and interpersonal skills.
- Ability
